Brian L.
I only want one and I could not cancel…
I only want one and I could not cancel the second one . PetSyc made good on it and gave me a discount on the second one that I didn’t intend on buying and offered me to return it for you if I chose to thank you.I was trying to cancel a monthly subscription
Response from PetScyApr 24, 2026
UPDATE: I refunded $15 on that second $30 order. Let me know if you have any questions. Appreciate the updated review. Also, if you need anything in the future, you can reply to this review and ill personally handle. Chris Founder Hey Brian, Can you provide a bit more detail on what happened? Our system shows a timeline, but it’s not as detailed as I’d like. It appears you logged into the portal and placed an order, then about 30 minutes later placed a second one. Does that sound possible—maybe the order was submitted twice by mistake on your end? This will help me better understand and review the situation. As for the second order, I can either: A) Send you a return label for a full refund, or B) Refund 50% and you keep the product at a one-time discounted rate. Let me know what works best for you, and sorry for the inconvenience. Chris Founder