PetScyReviews of petscy.com

Response from PetScyMay 20, 2026

Hi Deborah, We are happy to hear that you found the information on our website helpful and that the ordering process was completely smooth! We strive to make it as easy as possible for pet parents to learn about our products and get exactly what they need for their pups. Thank you for sharing your experience and for being part of the PetScy family! Best, PetScy Support

Response from PetScyMay 13, 2026

Hi Sharon, We are thrilled to hear that Bailey loves them! Getting a dog’s seal of approval on the taste is a huge win, as it makes staying consistent with their wellness routine so much easier. Thank you for being part of the PetScy family! Best, PetScy Support

Response from PetScyMay 13, 2026

Hi Gina, We’re sorry to hear your pup is being fussy with the allergy vitamins! We know how challenging it can be when you’re trying to provide support for their skin and immune system, but they aren't interested in the taste. Since she is being a bit selective, a quick trick we often recommend is crumbling the vitamins over her regular food or hiding them in a small amount of peanut butter or plain yogurt to make them more enticing. Most dogs find them much easier to take once they are mixed with a familiar flavor they already love. Best, PetScy Support

Response from PetScyMay 12, 2026

Hello Robert, We are definitely not a scam, as we do not want to send products to customers who no longer want them. Not only is that costly for us, but it also creates a poor customer experience, which is the opposite of what we want. We are always trying to improve the customer experience, so please let me know what we can do differently to make cancellation easier. Currently, if you visit PetScy.com, there is a clearly visible “HELP” dropdown at the top of every page on the site. When clicked, it provides multiple options for managing or canceling your order. On that same page, below the “Contact Us,” “Manage Your Subscription,” and “Log Into My Account” buttons, there is an FAQ section. The very first question listed is “I need to cancel my subscription.” Here is the link so you can see for yourself: https://petscy.com/pages/help-center In addition to allowing customers to manage subscriptions themselves through the website, similar to Amazon, Chewy, and other ecommerce companies, we also print our contact information directly on every product label. Customers can simply call or email us, and we will handle the cancellation for them. We also include our contact information on the tracking stamp, so customers do not even need to open the order to contact us. Finally, the credit card descriptor on your bank statement also includes our contact information. We also send an order confirmation email that customers can reply to directly, which many customers use to manage their orders. Customer feedback is important to us, so please let me know where the blind spot was, as I believed we had created a fairly transparent process. Thank you, Chris Founder

Response from PetScyMay 12, 2026

Hello Gary, I am sorry to hear that your experience with our brand did not meet your expectations. I personally reviewed your order and can confirm that an order confirmation email was sent to “wg*****@gmail.com” on April 16th at 12:56 PM. My only guess is that it may have ended up in your spam or junk folder. As for the shipment itself, the tracking information shows the order was delivered on April 20th. Tracking link: https://webtrack.dhlglobalmail.com/orders/33872604173042214/details/9261299999887308937185 Regarding contacting PetScy, our HELP section includes multiple FAQ topics and contact options designed to address situations like this directly. We try to make the process as transparent and accessible as possible, though I understand it may not have felt that way from your perspective. HELP CENTER located at the top of PetScy.com https://petscy.com/pages/help-center I am always looking for ways to improve the brand and customer experience, so I truly appreciate the feedback. Based on the information available, the confirmation email was sent successfully, and the shipment was marked as delivered. If the package was not actually received, that would unfortunately point to a USPS delivery issue, and we absolutely would have worked with you to help resolve it had we been contacted. Thank you, Chris Founder

Response from PetScyMay 13, 2026

Hi Gale, We are so thrilled to hear that Simon is starting to feel more comfortable! Hearing that his itching and scratching are subsiding is exactly what we love to hear, especially since Westies can be quite prone to skin sensitivities. It’s great that you’ve been consistent for the last 2-3 months—that is usually the "sweet spot" where those active ingredients really settle into the system and provide the most noticeable relief. We’ll make sure those monthly notifications and shipments continue to arrive like clockwork so Simon doesn't miss a day of his routine. Thank you for being such a dedicated pet parent and for being part of the PetScy family! Best, PetScy Support

Response from PetScyMay 13, 2026

Hi Brenda, We are happy to hear you had such a smooth experience! Our goal is to make the process as seamless and quick as possible so you can focus on what really matters—your pup's health. Thank you for the support and for being part of the PetScy family! Best, PetScy Support