PetScyReviews of petscy.com

Response from PetScyJun 6, 2026

Hi Pam, Thank you for the 5-star review! We're happy to hear that your dog enjoys the chews and that you've already noticed a reduction in her scratching. That's exactly the kind of progress we hope to see. I noticed that you ordered back in the summer and then again recently. We actually updated the formula in March, so you're seeing results from the new version. That makes sense, as it contains a much higher level of quercetin, which acts similarly to a natural antihistamine and can help provide more noticeable short-term relief from itching and irritation. What excites me even more is the addition of colostrum. Colostrum helps support the immune system, gut health, and skin barrier function. Since many allergy issues in dogs are tied to immune and gut health, colostrum works behind the scenes to help address some of the underlying causes rather than simply masking symptoms. While quercetin often provides benefits within the first few weeks, colostrum typically takes a little longer to show its full impact. Most dogs see continued improvement over the first 4–8 weeks as the immune system and skin barrier become better supported. That's why it's especially encouraging that you're already seeing less scratching, as there's a good chance your dog may continue to improve with consistent use. Please give your pup some extra love from us, and thank you for trusting PetScy to be part of her wellness journey. Chris Founder

Response from PetScyJun 6, 2026

6.8.26: Hey Sid. following up to the response below. Also customer support called and emailed as we want to get this resolved for you assuming that USPS does have the order in the back. 6.7.26: Thank you for your review. However, did you reach out to our customer support team? We would have been happy to resolve this immediately and hopefully avoid the frustration that led to a one-star review. Tracking shows that your order was delivered on May 15th: https://webtrack.dhlglobalmail.com/orders/33872605120402828/details/9261290198160298922581 Have you checked with the staff at your PO Box location? Packages are rarely lost when delivered to a PO Box and often end up being held in the back for pickup. Please let me know as soon as possible so I can help resolve this for you. I appreciate you giving me the opportunity to look into this. Every customer is important to us, and the last thing we want is to lose a customer because of an issue with USPS. Once confirmed we will get this resolved for you. Thank you, Chris Founder

Response from PetScyJun 3, 2026

Hi Bernadine, I reviewed our customer support records and do not see a support ticket regarding this order. Can you confirm whether a different email address was used to contact us? If so, I would be happy to locate the inquiry and review the communication regarding the order and shipment. We always want the opportunity to assist our customers before frustrations escalate. Our goal is to resolve issues through customer support whenever possible, rather than having a situation result in a negative review that could have been easily addressed. In the meantime, I wanted to provide the information I found. The tracking shows that the order was delivered on June 1st. Tracking link: https://webtrack.dhlglobalmail.com/orders/33872605284606484/details/9261290198160205423026 Is the package still missing? I also reviewed an image of the delivery address and noticed that the house number appears to be clearly marked on the mailbox post. Because of that, I am not sure how the package may have been misdelivered. Is there any chance it was placed in the garage, on a side porch, or with the neighboring house to the right? Unfortunately, when a carrier makes a delivery mistake, it often reflects back on us even though the shipment was sent correctly. Regardless, I am here to help get this resolved. Please let me know the latest update when you have a chance. Best regards, Chris Rogers Founder, PetScy If so, p

Response from PetScyMay 30, 2026

Thank you for the 5-star review, Judy! We're thrilled to hear that the Itch & Allergy Chews are helping your dog. Hearing simple feedback like "It worked great for my dog" means a lot to our small team because that's exactly why we created the product. Thank you for trusting PetScy and for taking the time to share your experience. We truly appreciate your support and hope your pup continues to enjoy the benefits for years to come. Chris Founder