Karen Z.
Promised cancellation that did not happen
You promised the subscription was canceled. Instead Iris, I got a notice from my bank that you charged me $26 and $112 so you didn’t cancel it. I will be returning all of it.
Response from PetScyApr 11, 2025
Hello Karen, I’m a bit confused by the situation. Records show that you placed an order two days ago for one jar, as well as the 5-bottle pack upsell offer. Yesterday, you sent an email to support that simply read: "Message: Ordering snafu. Only wanted one jar." We responded with a return label. My question is—when did you attempt to cancel the order? Your message was sent a day after the order had already shipped, so at that point, cancellation was no longer possible. That said, we did work quickly to resolve the issue by providing a return label. Please let me know if I’ve misunderstood anything, and I’ll be happy to help. Based on our current records, it appears you’re trying to cancel an order that has already been sent. Once we receive the returned items, we’ll issue a full refund. Thanks, Chris Founder Hey Karen, following up as we cant close the ticket till we resolve. Thanks Chris 4/11/25