Pet ParadiseReviews of petparadise.com

I picked up my dog today around 3:45pm 8/9/2020 from a simple boarding stay for one night. When I got home, I noticed her butt had dried poop all over it. To send a dog home like that is absolutely DISGUSTING and RIDICULOUS. I had a bad experience with even ordering a bath (and not receiving it at all) about two weeks ago and now, this. I have never had bad experiences at all until recently and unfortunately for me, because I have been bringing my dog there for two years (ever since my dog was a puppy) and it’s one bad experience after another at this point. That’s a whole different level to send a dog home to their owners like that. I hope at least going forward, that you guys at least pay attention to the dogs that you’re sending home and hopefully don’t do that to another family. I will be looking into a new boarding place to take my dog, as that is just disgusting. Their only response was "It is incredibly unfortunate that we have been unable to meet the mark with you and Kaya but I completely understand your frustration with us. We really do appreciate your feedback. I'm not sure why this keeps happening with Kaya as we do full physicals on all of our guests each time they come in and leave our facility and there was nothing noted of dried feces. If we had noticed that we would have of course given her a bath. I understand that we may have lost your trust and we would hate to see Kaya go. We do have another facility in Huntersville if you'd like to try out a different Pet Paradise." My response: "I had been so willing to just give another chance, and I did but now, I am regretting it. This took it to a different level. There was no way that a physical was done prior to dismissing her, when I picked her up because it was under her butt and all in the underneath of her tail. Absolutely disgusting. I also do not feel like anyone would be ok with that. The fact that I pay for my dog to stay there just for one night and 1.5 days, and gets sent home like that and still have to pay full price for everything and only given an apology and other options of a different location is disappointing. I have referred so many people to you guys and have taken my dog there for two years now, and I have never felt so unimportant or valued. This whole situation and experience just makes me sick, even knowing that I have referred people and recommended you guys so highly before and now, this." ABSOLUTELY DISGUSTING!

I took my pup there for first time day play. I filled out the paperwork and said he was neutered. I watched the cameras for the first am day play, but I didn't see him. I went up to see him after lunch and asked why I didn't see him. They said he wasn't allowed out with the other dogs because he was intact and they called the vet who verified it. First of all, why did you think he was intact and why didn't you call me first? The vet made a mistake and gave the wrong information to them. If I would have not made a visit, he would have never been able to go out with the other dogs. When he was let out with the pm dogs, being the first time with other dogs, he did real well but after awhile sat by his cage and toward the front. Not engaging but interested. When there were people in there, they never once engaged him. He walked up to one person a few times and the person never even looked at him, even when he smelled his feet. The active dogs were engaged. Being a brand new dog to this environment, I would have thought they'd pay a little attention to him. It was a little sad to see, but the most disappointing thing was why they didn't call me when they mistakenly thought he was intact.

This place is amazing we pull into the parking lot and my pugs tail starts wagging. He knows he’s in for a fun filled day. He gets his exercise plays and plays with The other dogs. The staff is friendly caring and loving .No need to worry because they are in good hands. I pick Louie up and he’s tired and ready to go home for his nap.

Pet Paradise NOLA is hands down the best boarding facility I have ever taken my dog to!!! I have a job that takes me away sometimes months at a time, especially during COVID, and without hesitation the PP Team supported me in every way possible. I am thankful for them every day and there is nowhere else I would want my dog. All of them are so incredibly caring and loving towards her I feel like I’m boarding her with my own family!! Any pet you bring here will be incredibly well taken care of and have an absolute blast. Thank you for everything you do for me Pet Paradise!! ❤️

There are a lot of activities for my pet. The staff is very professional and caring. Awesome experience to say the least.

There are lots of activities for pets and friendly staff too.

Amazing amazing amazing!!!! Been here several times with my boxers!! Love everything about this place!! Great staff!! Very helpful! Very clean !!

I never used this facility before but I will be coming back after this week. I don’t really trust people with my fur babies, but I definitely trust them, there was on minor issue at playtime but after I called with my concern, they took care of it and no more issues. I called several times because I am a worried pet-parent and they took my concern, serious and reassured me my pets were good and healthy. I was gone for a week and when I got them, they were happy to see me but also I could tell they wanted to spend another day there.