Pet ParadiseReviews of petparadise.com

Jessie and Mandy in the Veterinary center was awesome with my cat and was able to get me in on a Sunday, and get quick results. My kittie is not a people cat but these two ladies won her over instantly. Extremely pleased. !!!!

Such a a great team!

Mallory loves her time at Pet Paradise regardless of whether it is boarding while Mom is away or just visiting the all-day playgroup. She always comes home exhausted and happy. The staff at Pet Paradise is very friendly and always accommodate any requests. The new facility is very clean and with the pool and large play areas who wouldn't want to be a dog for a day!

I usually have nothing but great reviews for Pet Paradise, however this last stay was a bit stressful & frustrating thanks to the new reservation system. My husband and I were leaving the country for 1.5 weeks and made reservations for our dogs 3 months prior for boarding. On the day of the dropoff we verified the dates with the staff--picking up on May 21 at approx 4 pm. All seemed well until halfway through our trip I received an email from Pet Paradise thanking me for my *new* reservation for one of my dogs. The email conveyed that the staff was excited to welcome him the following day--BUT he was already at the boarding facility with my other dog. In a panic, I emailed Pet Paradise to confirm my dog (Gizmo) was in fact boarded and sharing a facility with our other dog (Dante). The staff emailed back promptly and re-verified the dates and explained there was some confusion moving to the new system. (No prob. Not a big deal.) Pet Paradise also confirmed in the email that both dogs were doing well and stated they would see us on 21 May. BUT three days later, on 19 May, I received 2 back-to-back calls from Pet Paradise (no voicemail). Again in a panic, concerned there was an emergency with one of my dogs, I called back (via international roaming). A staff member asked me if I was picking up my dogs as they were closing in 15 mins. So, for the THIRD TIME I explained we were not pick up until 21 May. The staff member was nice enough, but did confirm the dogs already got their go-home bath, even though I was not scheduled to pick them up for another 3 days. No apology, no explanation. I understand moving systems can be challenging, however we spent $800 on their stay and I would have expected more organization. Also, when we picked them up it was clear they did not re-issue the go home bath. I don't doubt the care they received, but I am very frustrated with the scheduling situation & how this was handled.

My pup Roxy loves visiting Pet Paradise! The report card they give you at the end of the stay is always fun & it's good to know what a great time your pup is having....I call it puppy vaca!

Great people caring and loving your pet.

It was the first time my Roxie and I would be apart over night in 3 years. They gave me the first day free, as a trail. Thanks so much for that! I felt at ease before the big trip. Roxie stayed 4 nights, 5 days. I received at least 3 photos everyday and a detailed update. Everyone was friendly. When I picked her up at the end of the stay she was her happy, same self, all in one piece. All of my valuables and left over food was returned. Overall, I trust this place and the people.

Ruby loves going for day camp!