PetPalsDIY.comReviews of petpalsdiy.com

I saw these magnets on FB and thought what a great way to memorialize my dogs so I ordered them and when they arrived I couldn’t believe the quality of these little magnets they look EXACTLY like my Shadow and Lucas Shad has pink ears Lucas has whisky colored eyes and these are identical to them, I just rescued a little female and I’m getting a magnet for her also, I HIGHLY recommend this company they kept me updated on my order it came quickly these are wonderful people to do business with, Judi in California

Had buy 1 get 1 free on the head magnets and my God they are awfulnlook nothing like my dogs. My own fault i didn't know they was Chinese rubbish. Glad I didn't pay for the other 1. The good reviews are obviously Bots.

My bust of my dog looks absolutely nothing like her. Apparently my Border Collie cross is in fact a Pug that has survived a stroke! I contacted the company expecting them to honour their website claim of a full refund or replacement only to be offered a 30 then 50% refund. They have had ample chance to rectify this issue but refused to do so. I have contacted my bank to start the process of refunding my money. Suffice it to say I will not be recommending this company.

This company is a complete SHAM!!! DO NOT PURCHASE ANYTHING FROM THEM!!!!!!!! They pray on loving pet parents and steal your money. They will take a generic pet figurine head and slap a titch of paint on it (and not even a good job at that) to resemble your pet's coat and markings and try to tell you it was custom made from the photo you sent. I sent 2 very distinct and different photos of my 2 chihuahuas....one white with a deer head and one fawn with an apple head. I received 2 of the EXACT same face and head with the aforementioned splashes of paint to resemble their coloring. And I'd like to mention that shortly after I placed the order I received notice that my shipment was in transit. It arrived about 2 weeks later. Then about a week AFTER my sham order arrived, I received an email saying that my order was in the capable hands of their trusted artist "Dominic" and that they would ship it when he finished which would take approximately 3 weeks. WTH?!? The order has already been delivered. How on earth could I have already received my "custom-made" from photos pet magnets BEFORE the "artist" has even begun working on them?!? This company should be ASHAMED for duping loving pet parents!!! SHAME ON YOU DIY PETS! RUN, DON'T WALK, AWAY FROM PLACING AN ORDER FROM THESE CROOKS!

Ik heb er (gelukkig) 2 besteld. 1 van de twee was niet goed verpakt en daarom al bij binnenkomst een stukje van het oortje af, de ander is wel nog intact en er goed gelukt. Redelijk snelle levering.

Awful experience with company I ordered three different heads for family members for Christmas, they state on website that it takes 3 weeks to come but 7 weeks later they arrived which was 3 weeks after Christmas and normally this wouldn’t be an issue as things like this happen but when they finally arrived 2 of the heads are not even the same breed of dog that I have the other 1 was relatively similar sort of but the other 2 may as well be someone else’s dogs. Even more than this I messaged the company to rectify this and I had a message to say they got my message but nothing since. This was 4 days ago now. Do not make the same mistake I did as these heads are very expensive and should state on website that the heads are actually generic so all look the same. So gutted as bought these as Xmas presents and literally might as well have thrown my money in the bin. AVOID AVOID AVOID, SCAM WEBISTE

I ordered two pet figurines from PetPalsDIY for two different dog breeds. What I received were identical figurines made from the same generic mold, just painted differently. One also arrived damaged. At first, they offered a free replacement, but then backtracked and demanded an extra €30. When I refused, they tried to wear me down with partial refund offers — 30%, then 50%, then 80% — clearly hoping I’d settle. I pushed for a full refund, which they agreed to only if I paid the return shipping. I asked for a prepaid return label, which they refused. After a long and frustrating 16-day back-and-forth, they finally refunded me (so they have said, waiting for it to go back to my account) — but only because I stood my ground and had to educate them on basic consumer rights. The entire experience was exhausting, misleading, and unprofessional. Do not trust their product listings, refund promises, or customer service. Avoid this company. I have report PetPalsDIY to the BBB, anyone else that has a similar negative experience as me, should do the same.

Do not waste your money. These are not hand crafted at all. Looks nothing like the picture of my staff I sent them. Tou can pick these up in local shops for a fraction of the price. They just paint the colouring of your dog on a generic breed of dogs head, do absolutely nothing to bring out your dogs features, look elsewhere if this is what your after and do your homework. And if you find somewhere good please let me know.