PetPalsDIY.comPetPalsDIY stands out as your one-stop hub for personalized pet jewelry and figurine that add a personal touch to the love you share with your furry friends. Born from a passion for pets and the arts, PetPalsDIY started as a small community of pet owners who cherished both their pets and the joy of crafting something unique for them. Our founders were devoted pet parents who saw an opportunity to create special, lasting memories with personalized items. It started with the idea of the Personalized Pet Head Figurine™, an innovative product that allowed anyone to capture the essence of their pet in a fun and tangible way. From there, our catalog has grown, but our focus remains the same. "Remember Forever" - Our mission at PetPalsDIY is as simple as it is profound. Everything we do here is geared towards helping you immortalize the bond you share with your pet. Our crafts are not just products; they are conduits to everlasting memories.
PetPalsDIY.com (petpalsdiy.com) has 77 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Kayla
Total scam. Placed an order over two months ago & they still haven’t shipped it? Absolutely pathetic. Have requested a full refund but haven’t heard from anyone. You can’t call them either only email & they take days to respond. DO NOT BUY FROM THIS COMPANY!!!!
kerri T.
Purchased this product back on 1/29 and was told delivery would take 7–10 business days. After 30 days with no update, I emailed for a status check. By day 45, I requested a refund due to the delay. Instead, the kit finally arrived on day 54—but it was incomplete and missing the hologram. On top of that, the product itself is cheap and requires assembly, which was not clearly communicated. It definitely does not feel like a quality item for the price. I immediately reached out about the missing hologram and was told it would be sent within 2 days. That didn’t happen. On day 3, I followed up again and asked for a refund—no response. It’s now day 5 since that promise, and I’m still waiting. Total time waiting: 60 days—and still not resolved. Between the delays, poor communication, incomplete order, and low-quality product, this was not worth the aggravation. I would not recommend purchasing from this company.
Jenna
Horrible. Purchased the hologram memorial box. Took ages to arrive, then it came with no instructions on how to put it together, and i didnt receive my video to actually use the product! Emailed customer service so many times and received little to no information. Absolutely horrible- stay away.
Sarah
Absolute scam, item arrived broken and did not look like our pets, generic figures that they paint the same colors as your pet. Not even the color was accurate on one of ours. They then refuse refunds and only offer to replace, but the items are shipped from China with no padding and the dogs ears just continue to arrive broken. Don’t waste your time!
Jiman V.
It took 2 months to arrived and Terrible, my wife bought 2 orders and they DO NOT look like our dogs. This site is a total scam from china. I highly do not recommend. You’ll be wasting your time and money. Again I highly do not recommend coming from a dog family.
K J.
Had buy 1 get 1 free on the head magnets and my God they are awfulnlook nothing like my dogs. My own fault i didn't know they was Chinese rubbish. Glad I didn't pay for the other 1. The good reviews are obviously Bots.
chris M.
My bust of my dog looks absolutely nothing like her. Apparently my Border Collie cross is in fact a Pug that has survived a stroke! I contacted the company expecting them to honour their website claim of a full refund or replacement only to be offered a 30 then 50% refund. They have had ample chance to rectify this issue but refused to do so. I have contacted my bank to start the process of refunding my money. Suffice it to say I will not be recommending this company.
Kristina B.
This company is a complete SHAM!!! DO NOT PURCHASE ANYTHING FROM THEM!!!!!!!! They pray on loving pet parents and steal your money. They will take a generic pet figurine head and slap a titch of paint on it (and not even a good job at that) to resemble your pet's coat and markings and try to tell you it was custom made from the photo you sent. I sent 2 very distinct and different photos of my 2 chihuahuas....one white with a deer head and one fawn with an apple head. I received 2 of the EXACT same face and head with the aforementioned splashes of paint to resemble their coloring. And I'd like to mention that shortly after I placed the order I received notice that my shipment was in transit. It arrived about 2 weeks later. Then about a week AFTER my sham order arrived, I received an email saying that my order was in the capable hands of their trusted artist "Dominic" and that they would ship it when he finished which would take approximately 3 weeks. WTH?!? The order has already been delivered. How on earth could I have already received my "custom-made" from photos pet magnets BEFORE the "artist" has even begun working on them?!? This company should be ASHAMED for duping loving pet parents!!! SHAME ON YOU DIY PETS! RUN, DON'T WALK, AWAY FROM PLACING AN ORDER FROM THESE CROOKS!
