PetLinkReviews of petlink.net

Our fur baby was lost for over a month. ( thunder storm). We received a call this week. That the chip tracker was checked and then they called us. We are so happy!!

AVOID THIS COMPANY AT ALL COSTS. Customer service is atrociously bad. I received a defective scanner that cost $100 and tried to get a refund but they refused and sent me another defective scanner that wont allow the battery to charge. They again refused a refund and now I have a useless scanner. My credit card refused a chargeback because Petlink insists the scanner was fine. Now I'm out $100.

SCAM!!! (Updated) Petlink requires a $20- $25 fee above the vet fee of $45 to implant. Understand the chip is never registered, not even to the Vet who implants, without this additional $20 plus fee!!! $45 and chip implant useless without it. What a SCAM. No wonder chips on lost pets show up empty. This company should go out of business. Update: they contacted me. But I registered free through 24petsmart. AVOID petlink, #### I don’t care what they replied! Two people from their company told me I had to pay. I tried registering online which didn’t go through and a third person on the phone told me it was because I didn’t click forward to pay. Except for this complaint, they get away with it… My Vet is annoyed and won’t be using them going forward.

Terrible website and human communication! Actually who even knows if Samantha is a human. I tried to transfer ownership of my new adopted pet 3 times. I was asked to provide 1 of 4 documentations that I now own the pet. I attached 2 to my email to cover my bases so to speak. I keep getting a reply I didn’t give documentation.

The website edit/update feature didn't work, so I engaged with Petlink Support Team over email... for 2 days and 15+ emails, and they still couldn't edit the pet for me, so I called and got JOSHUA, who was the most incredibly rude and angry and unintelligent (he didn't know what "spay" meant and so told me he couldn't change that field). He got really mad when I explained that the options were Spayed, Neutered or None, told me I had an attitude and hung up on me. And the website still doesn't work to edit, and the emails with the Support Team are fruitless and a massive waste of good rescue volunteer time. Please never use these chips, this company, and ask your vet and shelter not to use them either. Good heavens what a waste of time and money. ***** UPDATE - Emails finally resulted in the necessary edits, thank you Petlink for that, but I remain firm in my opinion to never use these chips, this company, and to ask your vets and shelters not to use them either, and especially don't bother talking to PetLink if you get the rude and angry representative JOSHUA on the phone, just hang up and call back, or send a multitude of emails until maybe someone will help you. JOSHUA seems to hate his job and has no patience for the pet owners, why is he working there? Emails were a lot of time and trouble, but finally resulted in getting the job done. But, does it have to be this hard...? Seems like it shouldn't be.

Terrible website. It's just a long long list of dogs and or cats that can't be sorted. Waste of time trying to post an ad or looking for a pet.

Don't purchase a slip-on "small" cat collar tag for a minimum width collar. It will fall off, and is too large to comfortably rest against a cat's neck. But the worst part of this episode was the request for photos of the offending tag to "prove" that my assessment is factually correct, and the less than stellar timeliness of email responses. The final solution? Bend the prongs of the tag together so it won't slip off. Never mind this is a product that allegedly is intended to fit properly as long as the customer's collar width meets minimum specs. I asked for a refund or credit toward another product that includes a collar/tag combination that is functionally better. Because customer satisfaction is not a Petlink priority, that wasn't granted. It seems that once the chip is implanted, Petlink has a captive customer, forget about anything that might need extra attention.

I've used Home Again microchipping for every dog I've ever owned. Recently, I adopted a dog with a PetLink chip that had been left at a shelter without papers or information about the previous owner. None of the documentation for transferring ownership on the website will work. I wrote PetLink and they talked to me as though I can't read the website. I told them I will never microchip a dog again, but after talking to Home Again, I will simply use them. Home Again cares enough about dogs to work with people who take them in. I would remove the microchip from the dog I adopted, but it's a surgical procedure requiring anesthesia. WHAT A TERRIBLE COMPANY PETLINK IS. They have no interest in working with people in unusual circumstances.