PetlibroReviews of petlibro.com

All of the water & feeder products are amazing! I can worry about lot less about my senior now. Transitioning away from free feeding was a task but the automatic feeder really helps. Especially having a camera to see who’s there. Unfortunately the slow feeder bowl wasn’t slow feeding my girl enough and I reached out to return the bowl only to discover they had an additional bowl! Kristine shipped it for free and didn’t require me to send the other back! Wonderful & fast customer service. Highly recommend!

Everything went well from ordering until delivery. I have had my fountain for about 3 years. My sal loves it. Its back up running

I want to thank the folks at Petlibro for all of their help in allowing me to purchase spare parts. My three cats, Susi, Lacy and Tex are going to be all the better for their assistance.

Von zwei gekauften Geräten Nassfutterautomaten wurden mittlerweile auch beide ausgetauscht. Das ist zwar ärgerlich, aber der Support in beiden Fällen war völlig in Ordnung und auf jeden Fall sehr freundlich. Die Kommunikation zu den Problemen und die Neuzusendung hat insgesamt ungefähr jeweils 10 - 14 Tage in Anspruch genommen. Die Tipps zur Beseitigung der Probleme waren nicht unbedingt hilfreich, aber am Ende gab es dann ein neues Gerät, was ja auch in Ordnung ist, bis auf die Ausfallzeit, in der ich natürlich mit der Mittagsfütterung meiner Katzen ein ernsthaftes Problem hatte.

Great Service and love the product.

After a firmware update the camera stopped working on my feeder. I contacted support, thinking it would be days before I heard form anyone, but they were prompt (probably within an hour) with troubleshooting steps. Unfortunately we weren't able to resolve the issue and I was offered a gift card for 50% reimbursement of my purchase (it was that or send me a new device and I was looking to upgrade anyway to a dual feeder).

Really good communication around a product I had mistakenly ordered. I will ordering the correct one asap. Vincy was excellent in the process.

All viable avenues for resolution were explored in an efficient manner until success was achieved. Yolonda specifically was exceptional with Attention to Detail and Patience. Sasha loves her reliable feeder providing her crunch and munch.