PetlibroReviews of petlibro.com

The item I purchased arrived in a shipping package that looked like it had been used as a football and sealed by a toddler. The shipping box had clearly been recycled and was falling apart. When I opened it, not difficult to do as it was held together by a few strips of cello tape. The item inside was loose, no protective packing material was used and its packaging was dented. When I contacted the company they said they couldn't locate my order, (though I replied to their e mail shipping order confirmation) and said the damage was not their responsibility because I purchased the item from another vendor. I then proved that I ordered from their website directly and I am waiting for a resolution. I have no idea what the product is like because I am not even going to open the box as the item inside is very probably damaged. Petlibro replied and offered to replace the fountain or refund my money. I elected to open the original shipment and the fountain appears to work despite its rough treatment. Their consideration and responsiveness made this consumer less angry and disappointed. I hope the product serves me well and if it does I will purchase from them again.

J’ai bien reçu les deux distributeurs RFID commandés, et le système est très pratique au quotidien, notamment pour gérer l’alimentation de plusieurs chats. J’ai toutefois rencontré un problème au niveau des colliers. Le système de fixation de la puce reposait initialement sur un anneau fendu métallique que j’ai trouvé trop fin et qui se déformait facilement, parfois après un simple coup de griffe. J’ai même perdu une des puces à cause de cela. En revanche, je tiens à souligner que le service après-vente a été irréprochable : très réactif et à l’écoute, il m’a proposé une solution rapidement. J’ai désormais un nouveau collier, bien plus fiable, qui répond parfaitement aux besoins de mes animaux. Au final, malgré ce souci initial, je suis satisfait de mon achat grâce à un produit pratique et un SAV de grande qualité.

I purchased 3 of these feeders due to one of my cats needing an expensive special diet food. They work wonderfully. One malfunctioned and I was walked thru all the steps to attempt to fix it but in the end it needed replaced. The entire process was very quick and easy, no hassle at all. Jamee was very friendly and helpful. They shipped out a replacement at no cost to me and it came very quickly. I would most definitely recommend this company and their products to anyone.

Grundsätzlich ist der Futterautomat gut verarbeitet und die Idee dahinter sinnvoll. Einrichtung und Bedienung funktionieren unkompliziert. Was mich allerdings wirklich stört, ist die ungenaue Portionierung. Die ausgegebene Futtermenge schwankt deutlich, obwohl immer dieselbe Portion eingestellt ist. Ich arbeite beruflich mit Katzen und beschäftige mich intensiv mit Fütterung und Verhalten. Gerade bei Katzen mit Übergewicht oder bei kontrollierter Diätfütterung ist eine präzise Dosierung extrem wichtig. Wenn die Portionen stark variieren, wird es schwierig, die tägliche Futtermenge zuverlässig zu steuern. Für Katzenhalter, die das Gewicht ihres Tieres im Blick behalten müssen, ist das daher leider ein relevanter Nachteil. Mit einer genaueren Dosierung wäre das Gerät wirklich deutlich besser und würde seinem Zweck wesentlich zuverlässiger gerecht werden.

The pet libro polar auto feeder was a lifesaver for me and my IBD kitty who needs small frequent meals and we don’t do any dry food! After a year of working perfectly with really no issues, my feeder stopped getting cold. I contacted customer service online and was almost immediately answered, they gave me a few trouble shooting measures to try which unfortunately didn’t work. Again, almost immediately replied when I told them it didn’t work and went ahead and sent me a brand new machine! I am thrilled with how easy they made it

Super rasche Bearbeitung meines Garantiefalles und super nett noch obendrein. Immer wieder Petlibro 💪

Update: I really appreciate the team letting me keep the product. However, I’ve been feeling a bit overwhelmed by the frequent requests to update my review lately. Personally, I'm currently dealing with some medical issues and need to focus on my recovery, so the constant follow-ups felt a bit like a lot of pressure. It hasn't been the most comfortable experience for me. I hope the team can be a bit more mindful of customers' personal situations and improve the service approach in the future. I ordered the PETLIBRO One RFID Smart Feeder. Due to a logistical error on their end( it wasn't pleasant experience. My cat got surgery and she needed her own feeder immediately.) they sent me a duplicate unit.I reported the extra delivery, but the following support process has been incredibly frustrating and demanding. Here is exactly what they required me to do for a mistake THEY made: They asked me to take multiple photos of the large shipping box from different angles.(It was acceptable.)Also, demanded a close-up photo of the product barcode on the side of the box. After I provided all the photos, they sent me a return label and told ME to contact the shipping carrier myself to schedule a doorstep pickup. When I explained that I was physically unable to handle the logistics or make phone calls due to health reasons, they actually asked if I had "a family member or someone else" who could call the courier on my behalf. It is shocking that a company expects a customer to take on the administrative burden and labor of fixing their own shipping mistake. Instead of simply arranging a pickup themselves or letting the customer keep the unit, they chose to repeatedly pester an ill customer to do their work for them. The product is fine, but if you encounter any shipping issues, expect zero empathy and a lot of unnecessary work.

Petlibro products and service are top tier! I have 3 cats of different ages and different appetites and dietary needs and was struggling to manage who is eating what from whose dish. Their RFID Smart feeders saved the day. And my cats weren’t drinking enough water from still dishes and I found them drinking from the sink. Petlibro Dockstream fountains are a game changer—my cats love them, I can see how much they are drinking in the app, they run silent stainless steel tray and modular design are so easy to clean. The app is really well designed and easy to install and use with central one stop, full control of devices and helpful maintenance reminders. The Scout smart camera was a great addition for me to check on them while I’m away. The camera recognizes each cat moves to follow them and sends photos to the app tracking different activities (eating, playing etc). Petlibro service is also fantastic. I had a problem with one of my feeders and they responded promptly and arrays replacement. They also have a helpful website and FAQ section with handy access through the app with videos to walk you through the maintenance steps like cleaning the fountains. Lastly our eldest kitty has some health issues so I just purchased the Luma litter box that will help me track who used it when, and with the specially designed litter what types of issues they may have so we can detect issues easily and early. Petlibro has everything I need to care for my furry family — I can’t recommend them enough!!!