PetlibroReviews of petlibro.com

Response from PetlibroAug 8, 2026

Hi there, Thank you for sharing your thoughtful feedback. We are pleased to hear that Vincy provided attentive and responsive assistance throughout the warranty replacement process. We also appreciate your candid comments, as they help us identify where we can make the experience smoother. Thank you for choosing PETLIBRO, and we are glad we could help resolve the issue. We really appreciate your patience and if you have any further questions, please don’t hesitate to contact us.

Response from PetlibroAug 7, 2026

Hi there, Thank you for your message. We are delighted to hear that your experience with our team was smooth and that we could help reach a satisfactory solution. Your kind feedback means a great deal to us. We truly appreciate your thoughtful review and look forward to hearing from you soon.

Response from PetlibroSep 22, 2026

Dear customer, Thank you for updating your review and for giving us the opportunity to make things right. We’re glad to hear that your case has now been resolved and that you received the requested outcome. We also appreciate you taking the time to revise your review based on the final resolution. We understand that the response time was longer than you expected, and we appreciate your patience while our team worked through your case. We are continuing to expand and train our support team and improve our internal processes so that customers can receive more timely follow-up. Thank you again for your understanding and for sharing the update with other customers. Sincerely, Petlibro Customer Support

Response from PetlibroAug 7, 2026

Hi Tamara, Thank you for your message. I understand your concern about your polar feeder and the support you received. We are so pleased to hear that our customer service team was able to provide a quick response and a replacement for you. It is wonderful to know that you have been a loyal customer for years and that you are enjoying our litter robot and fountains. Your feedback truly means a lot to us. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.

Response from PetlibroAug 6, 2026

Hi Edie, Thank you so much for your kind words and for recommending our products. We are incredibly happy to hear that your RFID feeders, fountain, and Luma Litterbox have been so helpful for you and your cats. It is wonderful that the Luma Litterbox was able to help you monitor your pet’s well-being so effectively. We are also very excited about your plans to purchase the Scout AI cameras and the new Granary AI Feeder 2. We truly appreciate your continued support and trust in Petlibro. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.

Response from PetlibroSep 20, 2026

Liebe Kundin, lieber Kunde, vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Es freut uns, dass Ihnen das Design, der leise Betrieb und die Möglichkeit zum Austausch der Pumpe positiv aufgefallen sind. Gleichzeitig verstehen wir Ihre Enttäuschung darüber, dass die Sensorfunktion nicht so zuverlässig reagiert, wie Sie es erwartet haben. Gerade bei einem Trinkbrunnen ist es wichtig, dass die Wasserausgabe zuverlässig funktioniert, wenn sich die Katze nähert. Wir wissen derzeit nicht, ob Sie hierzu bereits Kontakt mit unserem Kundenservice aufgenommen haben. Falls Sie uns bereits kontaktiert haben und das Problem weiterhin besteht, aktualisieren Sie bitte Ihre Trustpilot-Bewertung und ergänzen Sie Ihre Support-Ticketnummer. Anhand der Ticketnummer können wir den bisherigen Verlauf schnell zuordnen und unser Kundenservice-Team bitten, Ihren Fall bevorzugt zu prüfen und Sie bei der weiteren Lösung zu unterstützen. Vielen Dank nochmals für Ihr offenes Feedback. Ihre Hinweise helfen uns dabei, unsere Produkte und das Nutzungserlebnis weiter zu verbessern. Mit freundlichen Grüßen Petlibro Kundenservice

Response from PetlibroAug 18, 2026

Hi Stefano, Thank you for taking the time to share such detailed feedback, and especially for continuing to choose Petlibro over the years despite the repeated frustrations you have experienced with your Polar feeders. We are genuinely sorry to hear that you have encountered reliability issues across multiple units, including the continuous tray rotation problem and, more recently, a cooling issue that caused the food to spoil. We completely understand why experiencing repeated failures across several feeders would significantly affect your confidence in the product. We also recognize your frustration with the support experience. When a customer has already spent time troubleshooting recurring issues, waiting several days for a response or receiving guidance that does not move the case forward is understandably disappointing. We are continuing to strengthen our support team and internal processes so that cases can be reviewed and handled more efficiently. Your feedback regarding product reliability is particularly important to us. Our technical team has analyzed the continuous tray rotation and cooling issues you mentioned, and we have introduced an upgraded version of the AF109 with improvements aimed at enhancing reliability. We will continue listening to customer feedback and refining the product to help reduce the likelihood of similar issues in the future. We also truly appreciate that, even after returning the affected feeder, you chose to purchase another Polar feeder. We do not take that continued trust in Petlibro for granted, especially given the frustration you have experienced. We have also arranged for a dedicated member of our support team to follow up with you directly and provided an appropriate solution based on your situation. We sincerely hope we can improve your experience and rebuild your confidence in Petlibro. Thank you again for your continued support over the years and for bringing these recurring concerns to our attention. Sincerely, Petlibro Customer Support