PetlibroReviews of petlibro.com

I first bought two Granary automatic dry food feeders for my two cats. It was an arduous process to get them to connect to my WiFi, but I persevered and they finally connected. Then I bought a Dockstream 2 water fountain. Same thing, it took multiple attempts to connect it to WiFi. That was about a week ago, three weeks for the two feeders, and yesterday I got a notice on the phone app that their network was experiencing some issues. Got up this morning and all three devices are offline. Tried resetting all of them to reconnect - no go. Even tried the mobile hot spot and manual ways, nothing worked. All three are currently offline. I've uninstalled the stupid phone app and reinstalled it to see if it helps. This company needs to get their sh** together and fix their network issues. My review isn't the only one complaining about their reliability.

Petlibro hat gut gedachte Produkte. Folgende Details bringen mich zur Bewertung: - Alle Produkte sind ausschließlich nur mit Petlibro App zu nutzen - Alle Risiken (Ausfall, Fehler, Schaden) werden auf den Kunden abgewälzt - Häufige Ausfalle der Server und App verhindern eine ordnungsgemäße Verpflegung der Tiere - Im Fehlerfall erhält man keinerlei Informationen Wenn jemand eine Produkt für Tiere sucht und sich zeitgleich in willkürliche Abhängigkeit einer App geben möchte, ist hier richtig aufgehoben. Wer stattdessen um seine Tiere besorgt ist, dem wird spätestens beim ersten durch Petlibro verursachten Ausfall klar, was man sich gekauft hat.

2. Update: 08.10.2026 das unten war wohl eine Großstörung, die alle App- User betraf. Immerhin hat sich Petlibro nach dem Fix mehr oder weniger entschuldigt. Für das, was geboten wird, ist das trotzdem viel zu teuer, vor allem die Folgekosten wie Filter. Weil unser Kater das Teil offensichtlich liebt, habe ich die Bewertung, wie angekündigt von ursprünglich einem auf drei Sterne angehoben. Update: Petlibro hat sich wider Erwarten gemeldet. Es gibt wohl ein umfassende Großstörung. Wenn das jetzt zufällig mit dem Neukauf unseren zweiten Petlibrobrunnens (der erste hat leider auch nicht sehr lange gehalten, aber unser Kater liebt das Geblubber) zusammenfällt und es dann funktioniert, werde ich 3 oder vier Sterne geben. 5 auf keinen Fall, weil viel zu teuer und vor allem die Originalfilter wären auf Dauer viel zu teuer. > to be continued..... Die App funktioniert absolut nicht. Der "Support" ist ebenfalls kaum bedienbar.Man gibt einen langen Text ein und es ist einfach alles weg, genau wie das Wlan beim Brunnen. Das Netz ist voll von Beschwerden. Bei uns funktionier a l l e s im WLAN. Die Petlibro App und/oder die Wlan Module der Geräte sind schlicht unbrauchbar.

I purchased 3 PetLibro ONE feeders earlier this year. I have three cats, two of which are on prescription diets and one who is very food motivated (but needs special food or she throws up.) This was a solution to prevent me from needing to sit and watch all three of them eat twice a day and allow them to graze again. While this has mostly worked, I have to say there are a lot of issues with this product that I did not anticipate at this price point. First, within a month I noticed that the feeder doors do not stay open even when my cats' heads are IN the feeder. Removing the metallic bowl liner and placing their collar RFID tags into a different casing that does not dangle helped mitigate this a small amount, but I still have to keep the door closing window on a pretty high timer to prevent it from constantly closing while they try to eat. This means its a lot easier for my food motivated cat to sneak bites out of the others' bowls after they walk away. This has been an incredibly frustrating problem that happens with all three units I own. Additionally, be aware that this company saves all your feeding schedules and information ON A SERVER. This is a huge issue. The past three days, PetLibro servers have been down due to errors, and though the company is sending emails claiming that your schedules will still work locally, they DO NOT. My cats have not been getting their food unless I do it manually. This also means that, at any point, this company could be able to disable the use of your unit at any time remotely. This is absolutely unacceptable and these units should be completely operated on a local network for full control to the user. I paid way too much money for these units to be unable to use their functionality due to the company having server issues. I am also quite upset that they are sending emails claiming the units should be working despite the outage, which shows they are either completely unaware of how their network is actually set up OR are lying to save face. I would give a huge buyer beware for this issue alone as it makes the units and the company unreliable.

Own a couple of automatic feeders. Generally these work as described, however occasionally they just miss feedings for no reason, these can be weeks or months apart but mean you cant fully trust the product. They also have frequent server issues (currently one longer than normal >24 hours) and while they state the product should continue to work while "offline" and dispense food, this feature does not work and they consistently lie and say it does. If you are looking for a reliable product this is not it. If you want something to feed them for you but you have the ability to manually step in on the occasions it doesn't work then its acceptable

★☆☆☆☆ - Zero customer service, unable to cancel membershipI am extremely disappointed with Petlibro. I have been trying to cancel my membership for two weeks now and have reached out multiple times, but I cannot get anyone to respond. It should not be this difficult to stop a subscription or get a hold of support. Beware of signing up for any recurring services with them, as they will ignore your cancellation requests while continuing to hold your account hostage.

Our non-profit uses several Petlibro products and love them all! Customer service replied immediately when we reached out with a product inquiry. We are very happy with this company and their products!

Feeders just keep disconnecting from wifi every few days. Completely unreliable. Their app is the clunkiest thing I have ever experienced (when it works).