Since 2019, Petlibro has designed products for the intertwined lives of pets and their people. From smart feeders with health insights to ultra-filtered automatic fountains and AI-powered cameras, our award-winning products are engineered to magnify the bond between your pet and you.
Petlibro (petlibro.com) has 1,033 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
petlibro.com
Website
petlibro.com
Category
Appliances & Electronics
Location
Santa Clara, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 50% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Jinsen went above and beyond to help me with my Petlibro wet feeder. My cat is Maine Coon and only eats wet food so it’s critical to have his meals scheduled and ready to eat. I love the feeder and may want to try other products you have.
Thank you Jinsen!
Response from PetlibroAug 4, 2026
Hi Victoria,
Thank you so much for your wonderful review. It is great to hear that Jinsen was able to help you and that your cat is happy with the wet feeder. We truly appreciate your support and look forward to hearing from you again.
We really appreciate your patience and if you have any further questions, please don’t hesitate to contact us.
AN
Andy
They don’t care about your pet health
Poor customer service, major decrease in filter quality at the point that it is too small for the water fountain.
The water pump gets dirty easily and is very hard to clean due to having a lot of tiny holes.
I am very frustrated and dissatisfied with the product and with this brand. They don’t think about pet wellness, only how to get more money. 0 stars is a much more accurate feedback.
Response from PetlibroSep 20, 2026
Dear customer,
Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns with the filter fit, pump maintenance, and your overall experience with the product.
At this time, we have not been able to confidently match the reviewer name “Andy” with a specific support case in our system. It is possible that you contacted us using a different name, full name.
If you have already contacted our support team and the issue is still unresolved, please update this Trustpilot review and add your support ticket number. This will allow us to accurately locate your previous communication, review the details of the filter and fountain involved, and arrange for our support team to prioritize the follow-up.
We take concerns related to water quality, filtration, and fountain maintenance seriously, and we would like the opportunity to review the exact product and filter version you received so we can determine the appropriate next step.
Thank you again for bringing this to our attention.
Sincerely,
Petlibro Customer Support
EM
Emma
Absolutely shocking service
Absolutely shocking service! I purchased their AFID automatic feeder. I have 6 cats and just purchased 1 with the hopes of getting all my cats one. Its been over 2weeks, they are ignoring me and I still have no shipping information. I expected to have the item by now. I have requested a full refund from PayPal and will try a different brand.
Response from PetlibroSep 20, 2026
Dear Emma,
Thank you for sharing your experience. We’re very sorry that you had to wait so long for a clear update, especially when you had just welcomed a new kitten and were relying on the feeder to arrive promptly.
We also understand why the conflicting information about the order status was frustrating. You were initially advised that the order had been received and was being prepared for shipment, and later received different information regarding the product’s availability.
During this period, we experienced a significantly higher-than-usual volume of both orders and customer inquiries, which unfortunately affected our response times. We are actively training additional team members and improving our internal processes so that order-status information is communicated more clearly and customers receive timely follow-up.
Our support team subsequently reviewed your case, followed up with you, and completed the requested resolution.
We sincerely appreciate the patience you showed while trying to get an answer and regret that your first experience with Petlibro was made unnecessarily stressful. Your feedback about clearer availability information and faster communication has been noted and will help us improve the ordering experience.
Sincerely,
Petlibro Customer Support
LL
Lauréline L.
Service client déplorable
Service client déplorable.
Fontaine à eau RFID achetée en septembre 2025.
25 Juin 2026, ma fontaine à eau ne fonctionne plus, mail envoyé au service client immédiatement. On m’a demandé d’envoyer plusieurs vidéos/photos, ce qui a été fait dans la foulée.
Depuis le 16 juillet 2026, plus aucune nouvelle du service client, ils font les morts. A ce jour, aucune solution ne m’a été apporté et le service client ignore totalement mes mails. Nous sommes bien loin des réponses sous 2 jours ouvrés 🤥🤥 c’est scandaleux de leur part
MB
Marion B.
Perfect service
My cat was injuring himself with the tag, but the Petlibro team found a solution and did everything possible to ensure I received a replacement as quickly as possible. They provided a prompt response and followed up on the issue. It was a very pleasant surprise to receive such excellent customer service.
Response from PetlibroAug 7, 2026
Dear Marion,
Thank you so much for your thoughtful review! We're truly happy to hear that our team's prompt response and follow-up made a difference and that you felt well supported throughout the process.
Providing a caring and reliable experience for both pets and their families means a lot to us. We sincerely appreciate you taking the time to share your kind words!
Sincerely,
Petlibro Customer Support
KE
Karen E.
Fountain number two
this will be my second stainless steel filter for my cat. I love the ease of changing the filters, the fact that it’s not noisy, and the fact that my cat is drinking more water than she ever has. She’s seven and she always has been a big drinker, but I think she likes hanging out by the water fountain.! keep up the great work
Response from PetlibroAug 2, 2026
Hi Karen,
Thank you for sharing your wonderful experience with our stainless steel fountain. It is lovely to hear that your cat is staying well hydrated and enjoys hanging out by her new water source. We are so pleased that the quiet design and simple filter maintenance have made your experience a positive one.
If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.
HZ
Hannah Z.
Constantly overflowing
No matter what I do, the fountain constantly leaks. I've had it since November and there's no rhyme or reason to it. At first I thought it was our cat, but I'd fill it up, not even to the top, but about midway and it'd IMMEDIANTLY start overflowing. Water gets everywhere even with the catch mat we have underneath it. I spent $60 on this and it just wasn't worth it.
Response from PetlibroSep 20, 2026
Dear Hannah,
Thank you for sharing your experience. We’re sorry to hear that the fountain has been overflowing and leaking, especially after you have already tried adjusting the water level and using a mat underneath it.
We’re not able to confirm from this review whether you have already contacted our support team about the issue. If the problem is still unresolved, please contact us at [email protected] so our team can help investigate the cause and provide the appropriate next steps.
After contacting us, please update this Trustpilot review with your support ticket number. This will allow us to quickly locate your case and ask our support team to prioritize the follow-up for you.
Thank you again for bringing this to our attention. We would appreciate the opportunity to help get this properly addressed.
Sincerely,
Petlibro Customer Support
HB
Hannah B.
Really good customer experience
I have 3 petlibro devices (water fountain, wet feeder and kibble). They had a few issues and the customer service is excellent! It is mostly AI that responds to emails, but it’s instant responses and they are really good. Fairly easy to get a replacement.
Response from PetlibroAug 1, 2026
Hi Hannah,
It is wonderful to hear that your experience with our products and services has been so positive. We are truly honored to be a part of your pet care routine and to know that our efforts to provide efficient service have made a difference for you and your companions.
We appreciate your support and hope your pets continue to enjoy their Petlibro devices.
