PetlibroReviews of petlibro.com

We bought a Petlibro Granary automatic feeder for our cats at the beginning of last summer from Amazon. A couple of months ago the audio gave out and sounded like terrible static, which our cats did not like. I contacted customer service about this issue and how it was covered under the warranty. They made this process very difficult, they would suggest one very involved “troubleshooting” step in each email and imply they would then send a replacement unit, only to ask us to perform another troubleshooting step in the email. We complied and sent evidence of the persistent issue, and after about 5 back and forth emails, they said they would finally be sending a replacement unit and had the audacity to send a PART of the device, so we had to disassemble the whole unit to install the replacement part. Bad customer service and doesn’t give us much faith in the products, would recommend finding a more customer-focused automatic feeder brand.

Purchased PLAF005 from Amazon, worked perfectly for 14 months in one position, then went into continuous alarm with error code E-00. Support went though a number of things including me to source another power supply, no difference. Support offer to replace inside the 12 months but after the year the most you will get is a 20% refund for a completely non working product. Upon investigation, poor quality electronics as resistor had come away from control board, expensive item for one years use.

Recently I bought a wireless water fountain. The product looks nice, but unfortunately does not fit its purpose. If you want to use the wireless function, the water does not run, just runs based on motion, which puts my cats out. Tried to return the item, but I was out of the 30 days and I was in the process of trying to teach the cats to use it.  Dispite the issue, the customer service was very good. They sent a request to see if the product can be improved and also offered 30% off due the fact that they cannot refund entirely. I found it a good gesture. Not what I want as a product (pretty but not fit to its purpose).... but reasonable response and attitude.

Products are awesome, customer service is not good. No phone number, what is up with that? Ordered filters for water fountain two weeks ago never came. Emailed customer service to find out the package was lost. I am now out of filters making my product useless. I asked for free overnight shipping since it is their issue only to be told I will have the package in 3-8 days. Great I was told that about the first package. I have spent a lot money with this company on feeders and fountain. I guess once you have purchased the product, they don't care about their customers.

I just love this product. It’s solid, well-made and arrived quickly (3 business days). It was relatively straight-forward to set up, and the app is pretty intuitive. Having gps and Wi-Fi catfaps, this completes my cat tech collection! In a multi cat household things get crazy at feeding time. This is one bit of those meals now managed, and it’s easy to adjust how much they’re getting on the fly - whether you’re there or away. Fantastic product. I got the camera model (two of them), which I kind of feel is needed to check whether the amounts being delivered are right. And of course it’s fun to see snapshots of your pets snacking. :)

Their products are easily broken and unrepairable. I bought a water fountain and automatic feeder last year. The fountain only worked for half year and dead. And the feeder changes the setting time itself so I have to change the time every couple days. The recorder has noise too. And the food doesn’t come out the same quantity. I really love their appearance design but they are absolutely not worthy.

The company is a scam i ordered product from them never even left the warhouse. when i checked the order status it said it was delivered on petlebro website a day after i ordered product even though ups never recieved it. You cant even call them only emails that never get responded to. The feeders themselves are great order from a different place other than petlebro or you to will be a victim. Great product poor business no phone what with that.

Overall, we are very happy with this water fountain and I would have given it 5 stars except for two design issues. The first is the lack of ease in opening it up. Once the lid is pressed into place creating the proper suction for the pump, it's difficult to get a good grip to open it. I've tried not pushing the top down too much but then the flow seems a bit low. Mainly we use a butter knife to pry it up. So if some type of handle could be included in the design, that would be very helpful. The second request would be to have a glass see-through window in order to see exactly how much water is left in the reservoir. I've had a couple close calls with water getting almost below the pump. If those changes were made, this would be an ideal cat fountain as far as we're concerned!