PETKITReviews of petkit.com

I have a Petkit Yumshare feeder, Petkit Eversweet Max and Petkit Eversweet Solo. The first two have worked fine for the last 12-18 months, but the Solo has crapped out after six months and customer support tells me the warranty is handled by Target. That's a blatant lie. They don't stand by their products. Cheap Chinese junk. Avoid!

30/04/2026 Update: The issue mentioned below has never been resolved. Now, yet another problem has occurred: my automatic litter box has developed a defect just 11 days after the warranty expired. A part has broken off; I’ve temporarily fixed it with super glue, but I still need to see tomorrow whether the litter box is even usable. What makes this even more frustrating is that this product was far from cheap, the litter box cost €500. At that price point, you should expect a lifespan that clearly exceeds the warranty period. Instead, it’s starting to feel like these products are designed to last just long enough for the warranty to run out, which is completely unacceptable for something this expensive. I also want to stress that I always handle my products with great care, so this is not due to misuse or negligence. At this point, I am extremely dissatisfied. If the unit needs to be replaced, it certainly won’t be with another PETKIT product. To be honest, I have very little confidence that my other PETKIT devices will last much longer either. One thing is certain: this brand will not remain in my home. — 10/07/2025 Update:

The final “solution” PETKIT offered was for me to buy a new product for €75, with a small discount. Since I’ve completely lost trust in both their products and their brand, I obviously have no interest in that.

I used to be a loyal customer, owning no less than nine PETKIT products. But this experience has put a definitive end to that. PETKIT has lost me — not because a product failed, but because of how poorly the situation was handled.

And assuming the rest of my devices will follow suit and break down just as easily, I certainly won’t be replacing them with anything from PETKIT again. — 08/07/2025 I currently own 9 PETKIT products, so I truly believed I had chosen a brand that not only delivers quality but also stands behind its products. Unfortunately, that has proven absolutely false.

My Eversweet 5 Mini water fountain completely stopped working, and after weeks of back-and-forth with their customer service, I was eventually told I’m not eligible for support because I purchased the item through bol.com — from a seller clearly listed as a “PETKIT Authorized Dealer”. Initially, they did make some effort to troubleshoot the issue, but the moment things got more complicated or they simply didn’t know what was wrong, they hid behind the weak excuse that warranty service must go through the "distributor" and not them.

What made the situation even more frustrating was the repeated use of meaningless phrases like “We appreciate your understanding” and “Thank you for your support.” These were infuriating to receive after I had made it abundantly clear that I felt completely unheard. It shows they weren’t truly listening — just replying with a script.

PETKIT draws a line between “official” and “authorized” sales channels, and apparently, the customer is the one who ends up paying the price for that internal distinction. Meanwhile, ordering from their own website costs nearly three times as much in shipping fees to the Netherlands.

I wasn’t asking for a free replacement — I simply expected the company to take responsibility for their own product and to take me seriously. That clearly didn’t happen.

After years as a loyal customer, I’m completely done. PETKIT has lost me for good.

I bought a auto feeder,and it’s broken bottom so I contacted costumer service but no solution at all and they just stopped replying my emails.awful customer service and be aware.

I have been buying PetKit products for the past 5 years. Usually I order from Amazon. This time I ordered direct and was sadly disappointed by the lack of customer support of this company. An item that was already in stock will take more than 20 days for delivery, according to their estimate. The same item on Amazon had a delivery date of three days. Because we are traveling, I tried to cancel the order since no one will be around in 20 days to receive the item, only to be told that it already shipped and cannot be cancelled. How can it take 15-20 days for delivery if it already shipped? Truly a disappointing experience.

Petkit COZYS are aweful. I've had 2 a few years back. And my mum brought 3 all of which stopped produce heat. They are flawed in the fact they use peltiers to produce warm or cold. However a cat blocking the heat by resting on aluminum pad, mean heat cannot dissapate, which burns them out. Especially if you pet like it warm. Then once you replace those and get a few years out of it, the fans pack-in. Then if toy deal with petkit they do love a script and a good back and forth getting to know useful both party happy resolution. Except buy another. 😂 😂 😂 I'm not that stupid

I’ve had a really disappointing experience with the PETKIT Pura Max. We bought it on 13/10/2024 and, at first, it worked perfectly. But after a few months, things started going wrong—and it’s just been issue after issue ever since. It started with sensor problems, and now the unit constantly says it’s “full” even when it’s completely empty. On top of that, it won’t clean at all anymore. The light has stopped working, and the deodoriser doesn’t function either. This has become more than just an inconvenience—it’s a hygiene and health concern for my cats. Since it won’t clean automatically and isn’t easy to clean manually, it’s not fit for purpose. What’s made this worse is the customer service. Every time we reach out, we’re asked to repeat long troubleshooting processes we’ve already tried, with no real resolution. At this point, we’ve stopped using it altogether and switched to a different brand. Honestly, I really regret buying the PETKIT litter box and would not recommend it based on our experience.

Bought original PuraMax litter box from Petbarn in Nov 2023 (for $670). PETKIT replaced this unit in Oct 2024 for a sensor issue that stopped the unit running entirely. The new unit failed again in March 2026. My cat was almost maimed, it wouldn’t stop “cleaning” for hours which I only realised after by reviewing Ring footage. The fault was so bad that it resulted in both cats severely distressed and one inappropriate toileting after a lengthy period holding it. RG from PetKit Australia responded to my email after I had to call to follow up stating that their team identified the issue as due to the ‘motor over-current’. Instead of honouring ACCC consumer guarantees and replacing the unit, they offered me an “upgraded model” for $600.. or a new cylinder (the motor is in the base, not the cylinder). Terrible customer service. Avoid at all costs!!!

Awful customer service