PETKITReviews of petkit.com

Three Devices, Three Disappointments—and a Paywall for Each One I ordered three PETKIT devices: the water fountain, the self-cleaning litter box, and the dual feeder with the pedestal. After using them for two weeks, I am extremely disappointed with the quality, performance, and ongoing costs. The self-cleaning litter box is poorly designed and allows urine to end up outside the box. The deodorizer feels more like a gimmick than a useful feature. With three cats, the waste tray lasts two days at best, and the replacement supplies are not inexpensive. A premium-priced litter box should not require this much maintenance or create additional cleanup. The water fountain constantly overfills and repeatedly reports water-flow errors. My cats love cold water with floating ice, but the design does not allow ice to float properly in the drinking tray. Instead of providing reliable fresh water, I am constantly checking the fountain and troubleshooting notifications. The dual feeder also has a major dispensing problem. Food piles up directly beneath the opening, preventing the full two or three servings from being released. I repeatedly have to clear and redistribute the food manually. That defeats the purpose of purchasing an automatic feeder—especially when you need to trust that your pets are receiving the amount programmed while you are away. The biggest surprise was Care+. It is not one account-level subscription that covers your pets or all the devices connected to your account. PETKIT places the camera features behind a monthly or annual paywall—and charges separately for each unit. After already paying premium prices for multiple devices, being expected to purchase an additional subscription for every camera-equipped product feels excessive and unnecessarily greedy. These products look modern and impressive, but the actual performance does not justify the cost. Between the design flaws, constant troubleshooting, expensive replacement supplies, and per-device subscription fees, this has been a very disappointing ecosystem. At this point, I regret purchasing all three devices.

HORRIBLE! Product doesn't work and PETKIT unresponsive

No exaduration, I've placed 4 separate orders $42. Each time attempting to order the Petkit pro max 2, cat litter pad P/N: P99044. And every single time I receive the WRONG PAD!!! I keep receiving the max 3.0 pad and not the Max pro 2 pad. I return it then reorder and again the wrong pad. 4 times now! Ive spend over $600. On this litter box and Petkit is completely ignoring the fact that im not able to get the required service items to continue to use this very expensive cat litter box! Im so angry with this company! Ive sent emails and called the customer phone number and the person told me that I have to email costumer support. I did and no response! Completely B.S!!! Send me the cat litter pro max 2 pad please!!!!!!!!!!

Love the feeders, have 4 but the service is horrible /non existent. Had an issue with last feeder they sent and they will not resolve the issue. If you buy, do not buy direct - buy from a third party like amazon with a good refund policy

Device stopped working randomly one day. Not meant to last. Always had issues with the device disconnecting, only unplugging it and plugging it back in fixed it. Customer service impossible to talk to.

Ehrlicherweise kann ich nicht viel zum Produkt sagen, da ich es bisher nicht erhalten habe. Ich habe Mitte Mai bei einer Vorbestellungsaktion mitgemacht und einen Purobot max pro 2 vorbestellt und bezahlt. Laut der Internetseite sollte die Lieferung im Juni erfolgen. Heute ist der 30.06. Es macht keinen anscheinen als würde es demnächst versendet werden. Laut der Internetseite wird das Produkt immer noch als Vorbestellung verkauft mit Lieferung im Juni…morgen ist der 01.07 :) Keine Nachricht bzgl. Verzögerung erhalten. Bisher noch keine Antwort vom Support erhalten (per Mail am 28.06 nachgefragt). Abwarten, sonst muss ich das Geld wohl zurückfordern. —————- Nachtrag: Habe jetzt eine Reaktion vom Kundenservice bekommen. Lieferung wird im Juli stattfinden. Ich bin gespannt und werde weiter abwarten. Ich ändere meine Sterne auf 3, da ich nun immerhin eine Rückmeldung erhalten habe mit Ausblick auf Hoffnung. ——————— Update: Produkt immer noch nicht erhalten. Sollte in der 29 KW in deren Lager eingehen und dann umgehend an mich versendet werden. Naja… 30 KW fast vorbei. Wieder keine Informationen von Petkit diesbezüglich bekommen. Habe eine erneute Anfrage an den Kundenservice gestellt. Auf der Internetseite wird das Produkt immer noch als Vorbestellung mit Lieferung Juni 2026 verkauft (Ist ja schon lange gar nicht mehr möglich), wirkt unseriös und sollte aktualisiert werden. Dies habe ich dem Kundenservice ebenfalls mitgeteilt. Ich bin wirklich enttäuscht.

I bought an EverSweet Max 2 (UVC) water fountain directly from petkit.com (Order #201714262292). It worked fine for about a week and a half, then suddenly failed: the control module is completely unresponsive to every button press and reset, the status light is stuck on solid red, and the unit will no longer connect to the app. The pump still runs, so the failure is in the electronics. It is a clear hardware defect, not user error. I submitted a detailed warranty claim with photos, proof of purchase, and a full account of the troubleshooting I’d already done. I’ve since sent two follow-ups. I have not received a single reply — not even an acknowledgment that my claim was received. What’s frustrating is that I did everything right. I bought directly from PETKIT (not a third-party seller), the product is barely a month old and well within the one-year warranty, and I documented the defect thoroughly. There’s no ambiguity here for them to hide behind. A premium price should come with premium support. Right now I’m left with a dead product and no response. I shouldn’t have to resort to a public forum to get a company’s attention on a straightforward, fully documented warranty claim for a product that failed on its own. The proper channel exists, I used it correctly, and I got silence. A review site should be a last resort, not the only thing that gets a response — and the fact that it has come to this says more about PETKIT’s after-sales support than any single broken unit would. I’d genuinely welcome a resolution and will update this review if PETKIT makes one, but based on this experience I can’t recommend relying on their warranty and I cant recommend their product based on the short amount of time I had a working product.

Extremely disappointed with PETKIT and their customer service. I have been dealing with a warranty/replacement issue for a long time and still do not have a working product. Instead of a clear solution, I keep receiving generic replies like “please wait a few days” or vague promises about tracking numbers. There is no real communication, no clear timeline, and no sense of urgency despite the fact that this is a functional product that I urgently need for my pets. For a premium-priced device, this level of support is unacceptable and very unprofessional. The lack of transparency and constant delays are extremely frustrating. Based on this experience, I will not be purchasing any PETKIT products again, and I cannot recommend this company.