PETKITReviews of petkit.com

Response from PETKITJul 24, 2026

Hi Gail, We're sorry to hear that your cat isn't interested in the fountain yet. Some cats just need a little time to adjust to a new water source. Try placing the fountain next to your cat's current water bowl for a few days to help with the transition. You can also experiment with the three water flow modes—Sensor Mode, Continuous Flow, and Intermittent Flow. Different cats respond differently, and changing the flow mode can increase interaction with the fountain and help attract your cat's attention. If you'd like more tips or personalized suggestions, please feel free to contact us. We'd be happy to help! – The PETKIT Team

Response from PETKITJul 23, 2026

Hi Victoria, We're sorry to hear that your experience hasn't met your expectations. To better understand the issue, could you please contact us at [email protected] with your order number, the model of your water fountain, and mention your Trustpilot review? We'd also appreciate it if you could share a few photos or a short video of the camera issue so we can investigate further. We'll do our best to help you resolve the problem. – The PETKIT Team

Response from PETKITMay 28, 2026

Hi Fernando, Thank you for your feedback, and we’re sorry this experience did not meet your expectations. The original packaging requirement is part of our return policy because it helps protect large products during return shipping and inspection. Without the original box, additional handling or repackaging costs may unfortunately apply. That said, we completely understand your comments regarding flexibility and customer experience for premium products, and we truly appreciate you taking the time to share this feedback with us. We will pass it along to our team for further consideration. Thank you again for your support. – The PETKIT Team

Response from PETKITMay 28, 2026

Hi HECTOR, Lamentamos mucho la experiencia que ha tenido y entendemos perfectamente lo frustrante que debe ser encontrarse con fallos frecuentes en un producto que debería funcionar de forma automática y fiable. Los problemas que describe — como falsas detecciones, pausas inesperadas y datos que no se sincronizan correctamente en la app — no son la experiencia que queremos ofrecer. Nos gustaría revisar su caso con más detalle para poder ayudarle adecuadamente. He enviado una solicitud de información a través de Trustpilot para obtener su número de pedido y datos de contacto. Una vez recibamos su respuesta, nuestro equipo revisará el problema y hará todo lo posible por ayudarle con una solución. Gracias por compartir su experiencia con nosotros. – The PETKIT Team

Response from PETKITMay 28, 2026

Hi Jerry, Thanks for sharing your experience — we’re sorry your cat is still adjusting. Since your cat is already peeing in the litter box, that’s a very good sign of partial acceptance. For the pooping issue, we recommend following our official transition guide, which may help improve consistency: https://www.petkit.com/pages/transition-your-cat-to-an-automatic-litter-box In addition to what you’ve already tried, a few key tips often help in multi-cat situations: · Keep the old litter box next to the new one during the transition so your cat always has a familiar option · Make sure the same litter type is used in both boxes at the beginning · Avoid forcing interaction — let your cat choose gradually at its own pace · Reward positive behavior when your cat uses the new box Some cats need more time to fully switch habits, especially when multiple pets or different elimination patterns are involved. We hope these tips help, and feel free to reach out if you’d like more tailored suggestions for your setup. – The PETKIT Team