PETKITReviews of petkit.com

Bought a cat litter PURA X from Amazon in December at cost of 500£. Turns out the litter is faulty as the filter doesn’t scoop the litter waste. The customer service team investigated the matter (I provided video of the machine in action) and confirmed the faulty. According to them, they were unable to give me the refund as 28days were passed. They offered me a replacement of a NEW machine. I settled for that. Upon a wait a parcel was delivered but the machine they sent me was not new: all the safety stickers and labels were ripped off and the cat litter was DIRTY. This was reported to the customer service immediately and the response I had back was “would you test the machine we sent you and use it if it works?”. The item I bought is still under warranty and they sent me an USED and FILTHY replacement. I was disgusted and appalled by the fact they even asked me to keep the replacement and to settle with that. I sent a complaint asked for a follow up: full refund at this time. I had no answers. I would strongly recommend you to keep away from this money and time wasters.

The company includes a User Manual that is not a user manual but rather a 54 page booklet that gives nothing more than qr codes in about fifty languages but no instructions on use. Also, the description of the product Does Not mentio that no electrical plug is included but rather the product comes ONLY with a USB plug. This makes the product difficult to place in the home. It is truly a useless product unless the purchaser has a USB port nearby and feels like downloading with your phone the install booklet and the cleaning booklet. Truly a waste of time and a waste of money. Do not purchase.

Product stopped working after 6 months. Exchanges 27 emails and fobbed off with ‘technical team investigating’. Only to be told that this ‘team’ said it is working despite the evidence to the contrary. A joke and a waste of time.

Wat er mis ging: Ik kocht een Petkit tondeuse voor 34,95 die na een maand of 4 niet meer scherp genoeg was voor de kattenvacht. Contact opgenomen en na veel op en neer mailen was het aanbod dat ik mijn botte tondeuse op zou sturen en er een nieuwe voor zou ontvangen uit coulance. Er is mij ook zwart op wit geschreven dat ik voor 17,50 een nieuwe scheerkop zou kunnen aanschaffen. Helaas is dit niet waar! Voor 34,95 koop je dus een wegwerp tondeuse. Intussen was mijn “nieuwe” tondeuse bezorgd. Dat de verzendsticker van PostNL er nog half opzit, de doos beschadigd is én met plakband is dichtgemaakt is géén reden om aan te nemen dat het geen nieuwe is. Sterker nog Petkit zegt dat het 100% zeker een nieuwe is. Eindconclusie: Ik heb een retourtje ontvangen ipv een nieuwe en er zijn geen mogelijkheden met met te laten slijpen óf te vervangen. Ik geloof niet dat het verstandig is om de automatische kattenbak aan te schaffen, die op mijn verlanglijstje stond!

Who would line a kitty litter box with a cotton material? Who designed this piece of $600.00 product? It looks good online but they don't tell you the bottom of the kitty litter is lined with cotton material. smelly cotton material...then they expect you to wash it out once a week. You can't wait a week..the urine smell is so bad. It's heavy inconvenient and gross to have to wash and bleach it. Horrible product. Don't waste your money. They don't even offer compensation. Terrible company. Never again Crystal Litwinsky

Ordered 2 items - Pura Max and Dustproof curtain. Curtain posted via Royal Mail to a different city/country and Pura via DPD list at sorting facility. Unable to reach customer service via phone and no replies to emails. The automatic reply when a ticket raised askes to set a password to access for updates but the doesn’t work and when you request to reset the password, no email with link sent. Awful service!! Thinking it’s better to buy item direct but would have been better shopping via likes of Amazon! Avoid shopping here.

After requesting a cancellation, my order was sent anyway, and then when it was finally cancelled, I was forced to pay $550 for shipping from Germany to Sweden, which normally costs something like $40. I was not refunded the shipping, and did not receive the item. Horrific customer service