PETKITReviews of petkit.com

3.5347 reviews
Pet Stores
657 Brea Canyon Rd, #5, Walnut, California

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PETKIT

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About PETKIT

PETKIT creates smart pet products that make everyday pet care easier. From automatic litter boxes and smart feeders to water fountains and outdoor gear, our connected ecosystem helps pet parents care for their furry companions anytime, anywhere through the PETKIT app. Visit PETKIT Best Sellers Shop by Collection Contact us Follow us on Instagram

PETKIT (petkit.com) has 347 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: petkit.com
Website: petkit.com
Category: Pet Stores
Location: Walnut, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 64% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PETKIT reviews

Showing 197 reviews with 5 stars · Clear filters

Nancy P.
Aug 22, 2026
Love my PetKit so do my cats my mobile…
Love my PetKit so do my cats my mobile app is wonderful it tell me everything I need to know about my pet usage. cleaning it is a breeze.
Response from PETKITAug 28, 2026
Hi Nancy, Thank you so much for your wonderful review! We’re thrilled to hear that PETKIT has become a great part of your cats’ daily routine and that the app makes pet care more convenient. We truly appreciate your support and are happy to be part of your cats’ lives! 🐾 – The PETKIT Team
The S.
Aug 21, 2026
Great customer service and resolution
Great customer service and resolution
Response from PETKITAug 28, 2026
Hi Sealys, Thank you so much for your kind words! We’re glad our team was able to assist you and provide a satisfactory solution. We truly appreciate your trust and support! – The PETKIT Team
Karl Z.
Aug 20, 2026
great customer service experience
I had just a couple of very small observations about the product and VERY quickly received a reply that completely addressed my thoughts, really good, fast, excellent customer service.
Response from PETKITAug 21, 2026
Hi Karl, Thank you so much for your kind words! We’re delighted to hear that our team was able to respond quickly and address your concerns. We truly appreciate your support and are always happy to help! – The PETKIT Team
Kaylauna K.
Aug 20, 2026
They are very fast shipping
They are very fast shipping. I love the two products that I've currently got from them. I have both the dual Hopper and the AI 5 l water. I'm debating on getting there cat box too to help watch my cats as I get older.
Response from PETKITAug 21, 2026
Hi Kaylauna, Thank you so much for your wonderful review and continued support! We’re delighted to hear you’re enjoying your PETKIT products. We truly appreciate your trust in PETKIT and hope our products continue to make life easier for you and your cats! – The PETKIT Team
William F K.
Aug 20, 2026
Parts replacement
The water supply became small, then stopped. I purchased a new pump and filter. At first I couldn’t get it to operate. But after recharging the battery and reassembling to spec it’s working fine. Thank you
Response from PETKITAug 21, 2026
Hi William, Thank you for sharing your experience! We’re glad to hear you were able to get everything working properly and that your fountain is back to normal. We truly appreciate your support and are always here if you need us! – The PETKIT Team
Zane
Aug 20, 2026
The Petmax 2
The Petmax 2 works very well. And it helps lessen the load of daily scooping.
Response from PETKITAug 21, 2026
Hi Zane, Thank you so much for your wonderful review! We’re delighted to hear you’re enjoying your Purobot Max Pro 2 and that it’s making your daily routine a little easier. We truly appreciate your support and trust in PETKIT! – The PETKIT Team
Rick B.
Aug 20, 2026
Product is great service has been good…
Product is great service has been good also no more scooping
Response from PETKITAug 21, 2026
Hi Rick, Thank you so much for your kind review! We’re delighted to hear you’re happy with your PETKIT experience. We truly appreciate your support and hope PETKIT continues to make life easier for you and your furry friend! – The PETKIT Team
DeAnna
Aug 19, 2026
Excellent customer service
Excellent customer service I’ve been extremely impressed with PETKIT’s customer service. I needed to make several changes to my order, including switching the feeder I had originally selected, adding another product, and applying a welcome discount. Their support team was patient, responsive, and incredibly helpful throughout the entire process. They were able to update my existing order, add the EverSweet Ultra with Camera, apply my discount, and make sure everything was correct before proceeding with shipment. I really appreciated that they took the time to work with me rather than making the process difficult. My order has now shipped, and I’m excited to receive everything. I haven’t had enough time with the products yet to review their performance, but based on my experience with PETKIT’s customer service so far, I’m very impressed.
Response from PETKITAug 20, 2026
Dear DeAnna, Thank you so much for your thoughtful review! We’re delighted to hear that our team was able to make the ordering process smooth and assist with your requests. We truly appreciate your trust in PETKIT and hope you enjoy your new products once they arrive. We look forward to hearing about your experience! – The PETKIT Team

PETKITReviews of petkit.com

About PETKIT

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PETKIT reviews

Love my PetKit so do my cats my mobile…

Great customer service and resolution

great customer service experience

They are very fast shipping

Parts replacement

The Petmax 2

Product is great service has been good…

Excellent customer service

About PETKIT

About these reviews

More in Pet Stores, California

Boomerang Pet ID Tags

ArcataPet.com

Pop's Birding

Blackwater Aquatics

PETKIT reviews

Love my PetKit so do my cats my mobile…

Great customer service and resolution

great customer service experience

They are very fast shipping

Parts replacement

The Petmax 2

Product is great service has been good…

Excellent customer service