PETKITReviews of petkit.com

Petkit Puramax 2 Automatic Litter machine. An absolutely awful machine pretty much from day one. Nothing is as good about this litter box as is made out in reviews or company blurb. It does 'clean' to a degree, but even with two cats the waste container is full within two days, no matter what litter we have tried. The insides of the drum gets absolutely filthy and the flexible box floor gets absolutely disgusting within a week as cat urine does end up on it. The separator flap clogs with faeces, and as for the deodorising device - it lasted 13 months and the electronics were corroded and it failed! Even something as simple as the add on opening fence doesn't stay in place! Every bad review here are the truthful reviews - read them all before considering purchasing one of these machines.

We had a Petkit MATE for some time, for about two years it was working fine but then it stopped connecting to the app and we couldn’t use it anymore. I contacted the Petkit support and they sent me a link for a Mate app which is not available on google play/App store. I downloaded the app and still nothing. I contacted them again and they said that it unfortunately only works on android phones. I BOUGHT AN USED ANDROID PHONE just so I could use it, BUT IT STILL DIDN’T WORK. I contacted them AGAIN and they just apologized. They said that they no longer support the software and that I have to buy new devices. When I asked for compensation they just offered me FEW MONTHS FREE ON THEIR CLOUD, which the new devices use. Horrible experience, wouldn’t recommend.

I bought my Petkit Pura Max litter unit two years ago, and until now, it has worked perfectly. Two weeks ago, it kept switching off and on every minute. I followed all the instructions to try and sort it out. I almost dismantled the whole unit as per the instruction manual, to no avail. Since then, I have been emailing Customer Services and only received a response on one day, and nothing again for 3 days. This is very frustrating as this is a very expensive item. I already have the Petkit water fountain, and was going to buy the feeder, but will no longer buy Petkit products. Absolutely diabolical customer services. I would give them zero stars if I could.

Seit wochen keine Antwort vom Support zu einer rücksendung und einem Fehlendem Artikel. Einfach unterirdisch!!!!

I got this litter to monitor my cats health and it never changed color and she ended up having a bad uti. This litter is also supposed to be fragrance free as well and cats both had a bad reaction with a cough after using it. When I told the company that my cat had a uti and I had to take her to the vet twice and wanted a refund on the litter they refused and just told me there needs to be more light on the litter box to see the color changes, I tried this and it didn’t do anything. This company does not care about your pets health or their product performance or customer satisfaction! Will never order anything from them again!

2 mal bestellt und 2 mal knapp 2-3 Monate auf die Ware gewartet - nie wieder bestelle ich dort.

Buenos días, está empresa es una estafa. Sus productos no duran más de dos años, que casualidad que este sea el plazo de su garantía. Ya me ha ocurrido con dos de sus dispositivos y no son precisamente baratos. En el ultimo caso, procuro comprado hace 26 meses exactos, este, un alimentador automático de 140 euros, deja de funcionar sin ninguna explicación. Llamo al servicio técnico, y después de tenerme dos semanas poniendo problemas para contestarme me dicen que el problema es de la placa base, que no hay repuestos y que está fuera de garantía, que compre un nuevo producto. En resumen una estafa, no os dejéis engañar por esta marca a no se que queráis un producto que os dure únicamente dos años

Die Produkte sind maximal zweitklassig. Der Katzen Futterautomat ist kaum mit dem Internet verbunden, obwohl die Box nur 3 Meter entfernt steht, es wird ständig angezeigt, dass er leer ist, obwohl er voll ist und man muss einfach immer kontrollieren, ob Futter auch tatsächlich ausgegeben wurde. Der Kundenservice ist schlecht.