customer
Misleading dog tag description
Misleading dog tag description. I was expecting a regular dog tag not a colored cartoon picture with laser printed words vs standard engraving.
Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Petkey (petkey.org) has 5,824 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 134 reviews with 2 stars · Clear filters
customer
Misleading dog tag description. I was expecting a regular dog tag not a colored cartoon picture with laser printed words vs standard engraving.
customer
Dog tags are way over priced for the quality and did not receive a tracking number to even know when they were being delivered. I had 3 separate deliveries for one order. And they all arrived weeks apart.
Gracie
I signed up with petkey not only for the security of knowing that my dog would be found and returned if lost, but for the training videos as I have not trained a puppy for quick sometime. The website offered videos as a part of your fee. After paying my fee and watching one video, I was cut off and was asked to pay an additional fee for the dog training videos. I would have registered with another company had I known that.
Response from PetkeyFeb 26, 2020
We reached out to you via phone to explain our different accounts and get this corrected for you. Please call back and we'll be happy to help.
Scott
Endless requests for more money to buy more services. A necessity that borders on guilting you to buy more.
Response from PetkeyFeb 26, 2020
Your dog is registered for a lifetime here at Petkey, so you won't have to renew or pay again. If you have questions on what you purchased, please give us a call here at Petkey at 866-699-3463.
Marybeth
Your response time is not very good......I'm trying to reset my password and although it says I'll get the link shortly that is NOT the case.....still waiting.......and I cannot proceed since an account is already there:( Soooooo frustrating!
Response from PetkeyJan 2, 2020
Password reset emails are sent immediately. We hope that by now you've gotten access to your account (maybe the reset email is in your Spam folder??). If you are still having trouble, please call one of our friendly Petkey associates at 866-699-3463 and we will be happy to help.
Customer R.
Beware. Once you give your email address you'll be bombarded with emails and spam!
Response from PetkeyDec 20, 2019
We don't sell your email address or personal info anywhere, it's only kept here at Petkey. We've opted you out of receiving any messages from Petkey in the future, except communication about your registered pet. We hope this helps.
Robert E. S.
Very hard to register and activate. I had to purchase a year membership to actual get it to finally register. It should be easier to register and activate chip without having to pay extra. I would not recommend your service for this reason.
Dan M.
Your pet ID tag was a joke. It is a cheap thin flimsy piece of plastic. It so small It's barely readable. What a rip off!!!!
Response from PetkeyDec 4, 2019
We are sorry to her that you are unhappy with your metal ID tag. Our product department will be given your feedback.