PetkeyReviews of petkey.org

I got a dog with a registered pet key microchip. The original owner contacted pet key and notified them about the microchip transfer. The process went smoothly and the staff was courteous. My problem was I was told the microchip transfer would cost $49 and change. When I pressed the rep she said I could choose not to get the tag and card and the transfer would only cost $24 and change. Why would I need a tag? My dogs have tags, the microchip is for when they are found WITHOUT their tag. I was disappointed that a microchip for which had already been paid would cost money to basically update data in the computer system, especially since other microchip companies that offer the same services do not charge to transfer the microchip to a new owner. Additionally it felt sleazy that I was told it would cost basically $50 to transfer the microchip, and only got a better price when I pressed the representative. Overall while the people with whom I spoke were nice, I wouldn’t recommend this company. As someone who fosters and rescues dogs frequently, this is the first time I’ve encountered a charge for a simple update of owner information, and I’ve dealt with multiple microchip companies. The only reason I didn’t rate it 1 star is because the staff were nice.

When we had our vet chip our pet, it was not explained that this was for a limited time only. In fact it was marketed to us as a way to ensure we could find our baby or someone could find us if she ever became lost. Well, this year we were told that was for only a limited time and we had to renew another year or upgrade to lifetime. We naturally chose lifetime as family (even the four legged kind,) is a lifetime commitment. Once our information is on the chip, it should be able to be read for a lifetime. To only protect an animal for one year even if the information on the chip remains valid is not in the best interests of the animal and thus exposes he usurious nature of this company. Their interest is making money and not of animal's well being.

Could not reach anyone by phone, got a response by email but asked for a phone call back and it did not happen

Tried login and said my password wasn't correct and wouldn't let me reset it. I'm sure the password is right too.

They don't have my breed of cat listed so I can't put all of his information in. Additionally, there are way cheaper microchip services that don't require a yearly fee, and cost less up front. I only used this because he already had a petkey chip when I got him.

I had to choose the wrong options to get through to someone. After 5 tries I finally got whatever sales person. You don't support existing customers only care about sales it seems based on your phone IVR and no answer on the lines for the appropriate answer

When i look my dog up i can’t see her name, so that’s a problem for me

My friend lost a kitten, then joined PetKey to be notified when she had been identified at local shelters, it's been two months and I've given up hope on that. As a service, I assume this good should you chip your pet, and keep a digital profile to reference for the life of your pet. Is this recommend for everyone? No. But if you're dedicated to your pet, or have invested a lot of money, then this might be a good next step for you.