Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Petkey (petkey.org) has 5,824 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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JustAnswer Customerglenn H.
BOUGHT ID AND CARD STILL HAVE NOT RECEIVED WAS TOLD OVER A WEEK AGO IT WAS IN THE QUE BEEN OTHER I MONTH SINCE ORIGIONAL REGISTER AND PURCHASE PAID 69$ i NEW I SHOULD HAVE REGISTERED WITH AKC
Response from PetkeyApr 25, 2018
Hello I do show that your ID's have shipped but I apologize for the delay. I am reaching out to you directly so we can compensate you for the delay.
Brittany S.
Sucks suck sucks sucks suck. Sucks
C.White
I had asked for a refund when I had called back in November, but that NEVER happened even after the person I spoke with said it would take 24 hours.
Response from PetkeyApr 25, 2018
Hello, We apologize but we have no record of a refund request on your account, only that you reported your pet missing and issued a lost pet alert for him. I will contact you directly so we can get it taken care of.
Esmeralda R.
I never received my key change or certificate and paid all this money for what
Response from PetkeyApr 25, 2018
Hello, Due to the personalized nature of these products the order you submitted last week is still being processed but you will be reeving them very soon.
Sharon D.
My cat has been gone now for three week. Alerted everyone we possibly could still waiting and hoping, what do you think?
Response from PetkeyApr 25, 2018
Hello Sharon, We can continue to keep that alert going and hopefully someone who knows something will make contact. We will contact you directly here shortly.
Buddy L.
I ordered my pet id tag 4 weeks ago, when I called to check on order they told me I didn't have an account with them, when I said I know I do the lady was really rude and finally found it with my phone number because they had entered in the wrong micro-chip number. I was told I would receive my order by the end of last week but still nothing. I am hoping that I receive my id soon and that it is correct.
Response from PetkeyApr 25, 2018
Hello, We apologize for the delay but we are glad you followed up so that we were able to determine that the microchip you entered online on 4/4/18 was not correct. I was able to confirm that your pet's tag has been personalized with the corrected microchip and shipped out on 4/21/18 so please keep an eye on the mailbox for it. Thank You.
Pamela F.
Tricked me into purchasing a lifetime registration (which I did not need) $45.00 Will not do further business with this company
Response from PetkeyApr 25, 2018
Hello, We want you to be 100% satisfied with your pet's protection. I see that you did register online with us and then we spoke with you and it sounds like maybe you believe you should have a free registration with another company but you were not sure which one so you decided to register with us so your pet would be registered. I researched the microchip you provided in the universal lookup and there is still no other registration showing for that microchip besides the one you created with us. If you had already registered your pet with another company we would be more then happy to help you figure that out and refund the registration you created with us. We just want to be sure that your pet is registered just in case something were to happen.
