Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Petkey (petkey.org) has 5,824 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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customer
It’s been a month and still no tags shipping info won’t even find package I’m disappointed
Response from PetkeyJan 21, 2019
Hello, I was able to get with the Postal Service to ask for help in tracking your package and it appears they did lose it and failed to notify us of this. I apologize for the delay and have issued a new tag for Woody right away as well as a refund.
Gilbert
The product never arrived
Response from PetkeyJan 17, 2019
Hello, Our records indicate that while you did register Buddie for a lifetime you didn't select any products that would have been shipped to you. Your registration is always available via the online portal you setup or you can always reach us to make updates as well at 866-699-3463.
customer
My dog was stolen and he has perked and they won’t give me the address to where he is located
Response from PetkeyJan 14, 2019
Hello we do have your pet reported missing but unfortunately no one has notified us that she has been located yet. As soon as she is found we will definitely call you to provide the location and contact information. There is often confusion that microchips work like GPS systems but unfortunately that is not the case. It would be great if technology would get to that point someday so we could locate your little girl right away but in the meantime we will continue to issue an alert and keep you posted as soon as she is seen or scanned and we are notified.
Mary B.
The absolute worst customer experience ever. I needed to replace my pets microchip tag with pet key and while it never arrived I was charged for the tag and never received and assistance in resolving the issue with them. I got so disgusted I have registered my pets microchip with another agency and will never use pet key again.
Response from PetkeyJan 10, 2019
Hello, I do show that you ordered a petkey tag for your pet and the tracking on it confirms that it was successfully delivered in or at your mailbox on January 4th. We have no record of you calling our emailing us to indicate otherwise so I am wondering if you possibly spoke to the wrong registry and not us here at petkey. We do take our customer service very seriously so I apologize that you had a bad experience but it doesn't appear to have been with us.
Maria P.
Not to happy with the way the rep made it seem like I was suppose to register my puppy, when he already was registered. The tag and card I received did not have the current information.
Response from PetkeyJan 8, 2019
I am sorry to hear you didn't have a perfect experience with one of our representatives. I am going to follow up with you directly to find out what you need corrected on Stormy's tag and card.
Baloo
Purchased 2 ID tags and both were easily chewed to pieces by my Morkie.
Response from PetkeyJan 7, 2019
I am going to follow up with you directly. I am sorry to hear you have had such an experience. It is pretty rare for a pup to be able to chew through the metal tags. I am going to issue him another one.
Roy W.
Dog tag fell apart in just a few days. Plastic front fell off & could have been a choking hazard. Metal is soft & not durable
Response from PetkeyDec 27, 2018
Hello, Thank you for letting us know about the issue you had with your tag. I am looking into that matter. In the meantime I am sending Henry a solid metal tag. We apologize for the inconvenience.
customer
They had my order wrong and still had to call them 2 other times
Response from PetkeyDec 20, 2018
Hello, We are sorry to hear you were not happy with something. I don't see any notes regarding anything that was incorrect with your order so I am going to follow up with you directly to ensure there isn't anything else we can do.
