Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Petkey (petkey.org) has 5,824 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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customer C.
I registered to the wrong place. My fault but still got my money.
Response from PetkeyApr 8, 2019
We are happy to make corrections if you were to inform us of your mistake. We will reach out to you directly.
Brian T.
PetKey called and asked if I wanted to renew. I said I'd think about it. Then a few weeks later my debit card was charged a renewal fee for another year without my permission.
Response from PetkeyApr 8, 2019
Your pet was initially signed up for automatic renewals. We apologize that was not put on hold correctly after speaking with you. We will follow up with you directly to correct the issue.
Linda K.
I felt it was terrible to have to pay such an expensive fee after paying for the chip. The person I spoke with was VERY rude & nasty. Told me that either paid it or the chip was of no use. So basically pay or the chip was useless. I felt very misled. No other chips I have had in my other animals have done this, demanded payment like blackmail.i will be sure to ask the vet next time I have my animals implanted not to use your chips again.
Response from PetkeyMar 29, 2019
We are sorry to hear that your vet did not inform you that there would be a free for registration. Please look for an email from our director.
customerDione
I registered my pet with YOU. I was then contacted by other registries. I assumed it was YOU! How else did they get my info?? Scam.Shame on all of you. At least have the decency to own it.
Response from PetkeyMar 26, 2019
i am sorry you feel that way but it is definitely not the case. You did register with us online but we did not provide your information to any other company. I would check with your vet or whomever implanted the microchip into your pet if you are concerned about how your contact information was shared.
Shawn M.
I ordered the pet tag and id, the tag was printed off center and part of the code is not readable. I sent a message to petkey to give them a chance to fix it but they never replied. The lack of customer service astounds me. When I was ordering it offered me a $5 discount yet it charged me full price. Overall I spent over $20 and got items that are essentially unusable. Waste of money and time.
Response from PetkeyMar 16, 2019
We would like to apologize. We don't show any record of you trying to get a hold of us so I am not sure how we missed that previous communication but appreciate you taking the time to submit a review so we can correct it. We do take pride in our quick customer response and we offer 100% satisfaction on our products so will definitely make this right. Please look for a direct communication from our director.
Mike O N.
I found it very difficult to register..my chip kept coming back invalid..seems to be ok now.. humane society did the micro chip...before I got my dog... 1 star was because of the bs i had to go through to activate in my name...
Response from PetkeyMar 15, 2019
I will follow up with you to see if we can determine what type of issue you were having but apologize for any inconvenience it should be a pretty quick process online.
Lorraine M.
I subscribed to you by accident and told them when they called me back to cancel and refund my $9.99 an no one did!
Response from PetkeyMar 13, 2019
Hello, I will follow up on that cancellation and refund request for you right away and get back to you.
Annarose C.
This review is for TODAY March 6th 2019. My name is Annarose Curley and I am VERY upset about my experience . I called to let Petkey know that my dog Sasha passed away. The response I received from the representative was "ok I will update the system"and hung up. REALLY??? Not even to PRETEND you are sorry for the passing of my pet. Terrible customer service. No empathy at all.i am horrified. These pets are our children.
Response from PetkeyMar 7, 2019
We truly are so sorry to hear about Sasha. As pet parents ourselves many of have unfortunately had to experience the lost of a fur baby and understand how hard that can be. Thank you for sharing this feedback so we can address this with the representative you spoke with.
