Mary P.
Not a great experience
Took a long time to receive the pet ID tag. When I had the nerve to call and ask when it would be delivered, I was told by a less than cordial associate that it was due to ship tomorrow. After three weeks I felt ok to enquirer but the associate s attitude suggested I was rushing the company. You can engrave a tag in ten minutes at the pet shop, so multiple weeks seems a little lengthy. Quality of tag is less than you get at pet shop as well. very thin and appears will rub off rather quickly. Let’s hope the pet ID service is better than the customer service, should we ever need it I appreciate your response. I’m not trying to receive anything free from you. As the manager of a company, I value customer service highly. If my associates failed to deliver excellent customer service, I want to know, so that I can fix it. We all know it can happen. That was my only motivation. I thank you for the timely response
Response from PetkeyApr 25, 2018
I am very sorry to hear that you had a poor experience with our support staff. Our customer service is something we take very seriously so I will be addressing that with the associate you worked with. I also apologize you were not satisfied with the ID tag. We have a new version of the tag that we are getting ready to make available that we are really excited about. I am sending one for your pet at no charge. Please let us know what you think.