Linda H.
Ease in changing ownership for a…
Ease in changing ownership for a rehomed pet.
Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Petkey (petkey.org) has 5,824 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 276 reviews with 3 stars · Clear filters
Linda H.
Ease in changing ownership for a rehomed pet.
Matt E.
I love the service. I think it's invaluable if we ever lose our beloved pet. But I was quite disappointed in the name tag we were sent. I was expecting something engraved for what I was charged, something pretty. But it was dinky and cheap.
Response from PetkeyMar 16, 2019
We are sorry to hear that you were not pleased with your pet's tag. We want to make sure you are 100% satisified. Please look for correspondence from our director.
customer66
Don't understand why anyone has to pay for the chip inserted into your dog to bee valid. My other dog was chipped and didn't have to pay to register it. What a rip off.
Response from PetkeyMar 11, 2019
Some veterinarians prefer to charge just for the implantation of the microchip and leave the entering of the registration to the pet owner. When this is the case the pet owner is charged for the services and registration at the time they do that online or over the phone. We apologize that your vet did not take the time to do and charge you for both so you would only have had one charge.
Timothy
i was unpleasantly surprised with a bill for the microchip service, although i understand charging for it, a letter of advisory would have been appreciated, ...Timothy
Response from PetkeyMar 11, 2019
You should have received an email confirmation 14 days prior, I will follow up with you directly.
Nancy M.
When you do not order anything you do not receive notice that your pet's chip has been renewed.
Response from PetkeyMar 4, 2019
You should have received an email confirmation with a receipt of the renewal. I am not finding your email address listed on any accounts as of now so please follow up with us if you would like us to resend the confirmation to a different email.
customer
I did not like that you can only make a copy of one key per transaction. It said I would get one free copy if I made two, I made 3 and wasn’t given the option for a free copy
Response from PetkeyFeb 18, 2019
Hello we are going to follow up with you as I am not sure what you are referencing. You do have a pet reported missing with us but I am not sure what you mean by keys per transaction. We will contact you directly so we can get it worked out.
N. G.
Recieved my new pet, gave her a new name, cant figire out how to change name from breeder name to new name.
Response from PetkeyFeb 1, 2019
Not a problem. We will follow up with you to get that taken care of.
customer
There was a mix up in my order. However the lady replaced my order for free.
Response from PetkeyFeb 1, 2019
We apologize that there was a mix up. Thanks for giving us a second chance.