customer
Only online contact no verification…
Only online contact no verification that our dogs microchip is going to be able to be read with scanner if she is lost. Feel like money went nowhere. Not real satisfied at this time.
Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Petkey (petkey.org) has 5,824 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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customer
Only online contact no verification that our dogs microchip is going to be able to be read with scanner if she is lost. Feel like money went nowhere. Not real satisfied at this time.
Rhonda C.
I thought the harness was great. But I feel the tags are misrepresented. I was under the understanding that the were heavy duty tag. What comes is a tag that is printed on and nothing engraved into the tag. It was so lightweight and it could rub off if you tried to on purpose. I tried to get a refund and was not allowed even Though it was misrepresented. And it does scratch off on the edges it was already. Still would not refund on the tag. As my 19 year old daughter even said it best. She said you would not let me get the tag She wanted because I had one on the way. She said as she opened the mail “what is this flimsy.piece of crap? So not high quality.” She went on to say “I could have bought the one I wanted, got a better price and better quality.”
Response from PetkeyOct 8, 2019
The tag has been designed to be lightweight intentionally to put the least amount of burden on your pet's neck as well as minimize the clinking noise when a pet wears more then one ID tag. The printing should not wear. In fact we made the switch to the printing to make the tags more legible and prevent wear as lasered and engraved tags will wear off eventually. If you ever have any issues with your pet's ID tag please let us know and we will replace it. We do offer 100% satisfaction as well. We don't show that you requested a refund on your tag but if you really are not satisfied with it then please let us know.
customer
Never help us at all just took money
Response from PetkeySep 27, 2019
Please don't lose hope. We are still circulating Nirvana's lost pet alert and hope to have good news to report very soon.
customer
I had difficut time changing my older dogs new address
Riley
The $15.00 tag was an absolute waste of money. I can't imagine it lasting. And hard to read. Really sorry I didn't go with that other company. Expensive for the "life time" program.
Response from PetkeySep 12, 2019
We apologize if your tag did not come out perfect. We do have a new tag we just released that I am sure you will be much happier with so we are sending a new one your way.
Karen
I accidentally ordered two dog tags, called them and let them know right away. They were nice on the phone but still waiting for tags to come. The website was difficult to use. A good idea but not a happy camper.
Response from PetkeySep 11, 2019
Thank you for the feedback! Your pet's tag shipped on 9/9/19 so you should be seeing it arrive very soon.
customer
Terrible service
Response from PetkeySep 10, 2019
Please let us know if there is anything more we can do for you. I do see that your pet is currently missing and we hope to hear something very soon so we can contact you with good news.
customer
I bought a key change to put onher collar but didnt receive anything .
Response from PetkeySep 3, 2019
USPS tracking indicates it was delivered in or at your mailbox on 5/23 at 1:13 PM. We will follow up with you to verify the address so we can get a new one issued.