PetflowReviews of petflow.com

Very happy to be with Pet Flow. Our furry family loves that their favorite items are available and are delivered so fast that they never run out.

We were on a desperate search for a rx food for our dog and Petflow showed it in stock. Great! We ordered two cases and supplied them with our vet's contact info. After two days, we hadn't heard anything from them regarding a shipment date, so I called. They stated that they still hadn't heard from our vet. I called the vet's office and they had not gotten anything from Petflow. Granted, the vet had a new fax number, but that never mattered because Petflow uses a different, online system...not fax. I called Petflow back to request that the order be faxed and not sent via computer. They stated they would right away. Again, great! I then asked how long it would take to get the food shipped out. I was told it would be sent to me within 48hrs of receiving the rx. At this point, after discussing my order for more than five minutes, the guy tells me that, "Oh, by the way, we don't have that food in stock.". Umm, what? Why would we have just gone through all of this if the product was out of stock?? He explained that the warehouse was completely out of stock and there was no future date that they would be getting in. I then told him to please cancel the order. He did and then asked if I wanted my subscription cancelled. Umm...YES! You just told me you have no clue when you'll get this in stock. Why would I keep a regularly scheduled shipment?? I wasted two days of trying to get a food for my dog that happens to be the only kind of food he can eat. I understand that the manufacturer was having supply chain issues, but Petflow should have said something sooner.

I requested my order on Friday and the order was scheduled for me the following Monday. I was waiting for my products on Monday but they did not arrive and then they sent me an email telling me that they would send it to me until Saturday. I see that it is not a serious service and if the delivery is not fulfilled, I will not use this store again for food and other accessories for my dog, that's why my bad rating, thank you

Ordering from petflow was easy and they had the right options for our dogs. The communication was great and the products arrived in a quick manner and in great condition.

Shipping took way too long.

Easy online order, price was somewhat competitive, shipping was what I was expecting and the order arrived undamaged.

Had a product that our vet told us we needed for my dog after some digestive related procedures. Other sites didn’t have it. Got it to me in time for us to get him started. And just a huge relief. Thank you!

Ordered my first subscription dog food. The bag arrived with two small holes on the top. I contacted Petflow and they immediately shipped me out a replacement. Great customer service.