PetflowReviews of petflow.com

Excellent supply of pet food. Have items other big online chains do not have. Also, over night shipment. No complaints here!

I am still waiting for my order. It is on back order even though it showed “in stock” when I placed it.

I was looking for Hill’s prescription diet cat food. The website said it was available but turned out not to be. It was a waste of my time thinking I had found what I was looking for.

It will be hard to return for a second time for purchasing as a customer. This was my first time purchasing prescription dog food for my 2 - 10 year old Yorkie boys who have liver issues. My vet prescribed them on the Hills prescription diet l/d food. I found that petflow offered the best deal on the food. I went to order and I followed the instructions to add my vet. It then said I would have to postal mail the prescription as my vet does not accept phone calls. Your site then allowed me to continue my purchase and it was placed in holding status until prescription was received. So I mailed it right away. The very next day petflow sends me an email saying they contacted my vet and my vet said I would have to go in and get a handwritten prescription. But I just mailed it to petflow the day before. Why did petflow call them when they said they were not? So I called petflow and the rep I spoke to was very confused and said I’ll just place your order again and I asked don’t you have to wait for my prescription? And he had to think, well yes I guess. So then I asked would I receive 20% as advertised that was on my cancelled order? He then said it will be a credit. So I asked will I be charged the full amount or what? He said you will receive the discount. I said thank you. The very next day I logged in to see my order and I saw that I will be charged the full amount without discount and then on the credit tab, it showed I would have a credit for a future purchase. This was all wrong. I could not call as I was working. Then later that day I received another petflow email saying they contacted my vet and they said I would have to go see my vet again for a written prescription or I could reply to the email with a picture of it. Luckily before I postal mailed it in, I scanned to PDF. So I was prepared and emailed them back along with a pic of the prescription. I asked to be called when they weee ready to place the order instead of me calling in and getting the run around again. So it took a few days, but I received the call on Tuesday I believe and they reordered everything correctly and got rid of the credit and applied the discount correctly. I then received the food on Thursday. But it did take 2 weeks to get my pups the food they need for their liver. It also was a hassle. I am unsure if I will ever do business with petflow again after that experience. I will likely try again as it really sounded like a training issue as the staff are very friendly. Thank you for reading about my experience.

I'm not happy with petflow as a first time customer. I ordered on a Sunday and my order was to arrive my Thursday. I should mention that I'm spoiled and accustomed to recieving shipments within 1 to 2 days. My tracking information showed 1 shipment with all 3 bags. Thursday comes and only 1 bag arrives. I called customer service and they said the other 2 should be coming and there were actually 2 tracking numbers. I had to head out of town Thursday and waited and waited and nothing. Finally left and then of course the other 2 bags showed up Friday. I has to bother a neighbor to get the 2 bags since we were out of town and didn't want porch pirates or wild animals to get to the food. I reached out again on the following tuesday and canceled my prior autoship. The rep was supposed to add a $15 credit to my account. I haven't received anything indicating it's there. Figured maybe I'd Give petflow a 2nd chance. It was too inconvenient to attempt to return all 3 bags for a full refund.

Ordered eighty dollars of dog food, order accepted, credit card number taken.. Next day they tell me "we don't have it." Complete waste of time!

Always good shipping

Your support staff is really the best on the internet. Friendly, and always a solution to the problem for which you called!