PetflowReviews of petflow.com

Got it on time I am very happy and

Shipping seems to take an exceptionally long time with this company. On at least 4 orders it has taken more than 5 days to arrive, sometimes a week or more. I called to inquire about where my latest order is (now 5 days since supposedly shipped) and was told that it's FedEx that is the problem. They took absolutely no responsibility for the repeat problem this has been and simply said it wasn't their fault. I explained that this doesn't happen with Chewy so I'm not sure how this is a FedEx issue and the Petflow rep (James) said he was "happy for me that Chewy was able to delivery in just a couple of days". I was so annoyed as his lack of accountability and smug attitude that I asked him to cancel my autoship order entirely and I would simply switch to Chewy. Again James said "yeah, that's a good idea, you should." Wow - great customer service rep you have there! I spend thousands of dollars on this site and I guess they don't want my money (or at least James doesn't - perhaps the actual owner my feel differently).

Just started using this service due to the brand of dog food offered. Deliveries have been quick and undamaged.

service excellent. dog food delivered on time .will use this company again.

I am a brand new customer, tried to go through your company since it showed you had a particular brand of Hills food in stock. I ordered it, and heard nothing back for over a week. When I called to check on the status of the order, the gentleman on the end of the line mentioned that the food was actually out of stock, and had further mentioned that it has been getting increasingly difficult to get certain foods due to Covid. I understood and asked to cancel the order. The representative sent me a cancellation email, which I had requested. Great customer service, other than, I wish I had gotten an email informing me that the food was out of stock, rather than me having to call to see what was going on. Appreciate the effort, and will look to see if we can order something again in the near future.

PetFlow does a great job. So far, all orders have been timely and correct!

I've been very satisfied with the service and online ordering from Petflow. They have a good variety of products, and my email inquiries were answered promptly. Their pricing is the same as their competitors, and the website is easy to navigate. I hope to continue doing business with them for a long time!

They never told me they were out of the dog food I ordered after accepting the order as “in stock “. 3 weeks went by and it was when I inquired about delivery I was told they had canceled my order. Now I can’t find it anywhere and as a prescription food I csnt simply switch to another food. Thanks for nothing !!!