PetflowReviews of petflow.com

Love the service they try to make sure my order is filled every month

I ordered online a specialty food product that generally has been in short supply but the order was canceled soon after I placed it. When I called customer service to clarify, the rep did a search of warehouse inventory and at first found the product was out of stock and it was unknown when it would be available. Ten minutes later, he called back to tell me he had found half of the amount I needed and had it shipped right away. Great service!

Products are good. Just shipping a heavy bag of aquarium gravel with a plastic container of cat food in the same package is asking for disaster. I understand it saves on shipping costs but it’s inconvenient to pickup hundreds of food pebbles.

They advertised a product that they never had. I paid for it and waited along time for responses.

My order has still not arrived

I ordered food for my dog almost 2 weeks ago and have never received it. I called 2 today’s after placing the order and was told it would be shipped out the next day that was two weeks ago Friday, I called back again and was told they were looking into it and would receive and email or a call, I’m still waiting for both

I was told by Hills Prescriptions Dog food that you had ID Chicken Stew 12.5 ounces on your website for delivery. I ordered 2 cases and had my Vet send a prescription to your company. After not receiving my food after 10 days I called your customer service dept. who told be you do not stock this food and it gets shipped from the manufacturer. The manufacturer has not had the food in stock since July. Why would you advertise the product knowing very well you could not supply it. I feel your company can't be trusted and advertises a product that is out of stock.

Total disappointment. First time customer. On line the product I ordered showed in stock. I called 2 days later and was told it was in shipment and I would receive it in 3 days. It never showed up. After repeated texts and emails to PetFlow they finally told me it wasn’t shipped and they cancelled my order. When I explained the web site showed in stock they replied it’s an error in the system. I counted on this order for my pet and they let me down.