D. P.
Ordered Rx cat/case cans/Blue W+U on…
Ordered Rx cat/case cans/Blue W+U on 9/21/21. Vet contacted on 9/22, responded same day. ON 9/30 still no confirmation that order had shipped. 9/22 - Had made calls early-on to check to see if everything had been approved, processed and had specifically asked WHEN PLACING the order "having any issues with inventory or getting the diets?" their answer was "no, not at all." 9/24 - You can not be connected to any type of Supervisor; "we don't have the ability to transfer a call, we can email them and they will call you." When might that be? "Sometimes the same day most likely the next day, would you like me to send that request?" Yes - spoke with a Supervisor on the 30th, cancelled my order. In between those times I had spoken with CSR's , they were nice and tried to be helpful but, gave conflicting information. I was told on 2 occasions everything was fine and (the Customer Service Rep(s)) didn't know why things weren't moving along but assured me 'it should be any time', another said he would 'look into it' and call or email me back - nope - On another call I was told there was (now) difficulty from the manufacturer's with their ability to make and ship the product. Sadly, the first (taught) rule of thumb is to shift or pass the responsibility/blame of an issue onto something or someone else, especially if you don't have an adequate answer or explanation and it is or was (most likely), your mistake. I'm pretty sure Blue didn't call PetFlow just that very day and say 'oop's no shipments'. Also, no capabilities for transfer to a Supervisor? These days...com'on On the 30th I did have Amy pick up my call, she recognized my # (or name) and identified herself as the Supervisor that was supposed to have called me. She explained she tried to call and "my phone number would not let her go through". Okay...I'm not really sure what that means, but...:o} I asked her about the production issues with Blue, she told me there weren't any, I gave her the information I was given and she said "no, no problems that she'd been informed of or aware of", that's when I decided it'd be easier to just cancel the order. After I hung-up I called a company on the West coast. A family owned business and excellent communicators. Their annex that their Rx food orders go to are also closed on Sat. & Sun., JUST LIKE PetFlows. I ordered on 9/30, approved 10/1, shipped today 10/4 - now that's how to do it! Will receive by 10/6 - 7. BEA - U - TI - FUL!