PetflowReviews of petflow.com

Great place to shop!

I've used this company twice and both calls were speedy and user friendly. I've also used Chewy and those calls tend to be cumbersome. (Nice people at both companies.) Ex, Chewy asks lots of questions before I can place my order. I believe PetFlow just needed my phone number. Fast! PetFlow is now my first choice for my future service dogs needs. Good job!

Love the products and ease of ordering. My problem is with the actual shipping/packaging of items being sent to my house. Often EVERYTHING (no matter what size or weight) is thrown into the same weakly sealed (one strip of packing tape), thin cardboard box. By the time it arrives at my house, the box is falling apart or in pieces. Further, the products inside are smashed or in some cases have holes in the bags. I have received many bags (over the years) of 28lb cat litter with rips or holes I've had to patch. My last order of 2 (28lb) bags of cat litter and 2 (5lb) bags of cat food were all in ONE weakly sealed, cheap cardboard box. The box was falling apart, so I couldn't even move it (not to mention it weighed 66 lbs!). I tried to wrestle it, but nothing would stay inside. Finally, I had to remove each product one by one and carry them from my front porch to my basement. One bag of litter had a rip in it, so I had to tape it shut (Again!! This is like the 3rd or 4th time this has happened.). I now know I cannot bring your delivered boxes into my house, as it more than likely has litter spilling out inside. The other smaller, miscellaneous products (cat treats, pumpkin puree, etc.) were smashed from the weight of the heavier items and/or in the case of the pumpkin, its box was falling apart, too. I wish more care was taken with the actual shipment of the products. I'm tired of repairing rips, removing loose cat litter from all the other products (and my house) and dealing with ripped shipping boxes. Maybe shipping the heavier items in their own, individual box would be a good idea. I keep ordering from you because I do like the products and they are basically usable. It would just be nice to not have to wrestle with the shipping packages every time.

My purchase was delivered in a timely manner. Prices are FABULOUS!! JUST 1 AT ANY OTHER RETAIL STORE IS $4.99 ish. Once I'm finally moved into my new house I will start automatic shipping .

Always correct & timely. A bit of delay due to getting items further than NV to AZ end point. But that is expected in the shipping issues across all businesses.

So far, so good. Petsmart has let me down with late shipping, not in stock and 25lb bags of dog food with WAY too much powder! They refuse to ship in boxes that match the large bags and simple will NOT use any kind of packing! F-that, we be dun wit does MF'ers! \Petflow met our needs for in-stock ready to ship and a few bucks less!!! Way to go my F-LOWERS!!! or something. Rock on

First time ordering autoship for dog food. So far, so good.

Quick, dependable service with diverse item selection. Most companies now offer free shipping on all orders which should be a consideration here.