DB
Excellent communication and outstanding customer service
Excellent communication and reliable, timely deliveries. Customer service is the best I've ever worked with. My go-to supplier for quality pet food.

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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57,206 approved reviews, newest moderated first
DB
Excellent communication and reliable, timely deliveries. Customer service is the best I've ever worked with. My go-to supplier for quality pet food.
Jean O.
Excellent customer service and easy auto ship options.
Charlotte G.
Good service, selection, prices
Carmelle L.
The item I ordered turned out to be unavailable. I received an email a few days after ordering which informed me of that fact. I don't know why you can't update your website so someone doesn't end up ordering something you don't actually have. Thankfully, I was able to find the item on another website for less money.
Thao B.
I placed an order and had to cancel. I was shocked how quickly my text message was received and taken care of. Not entirely trusting the text system, I called customer service and the lady was courteous and confirmed order was already canceled. Customer service is a lost art these days but not with your company! I’ve always received great service for years now. Keep up the good work!
Cat L.
PetFlow is wonderful! The lady I spoke with taking my order was terrific! My pet food all arrived quickly and in good condition, delivered right to my front door! 😄 Thank you PetFlow! 👍
Donna
I wish I had known about you sooner. I order my pups dog food & it arrives the next day! Thank you for such great service.
KEN P.
Products are great. Good selection. Could have been better communication on the order status and shipping times. Compared to other companier i order from, taking 3 or 4 days to prepare an order to ship is too slow. Especially with little to no communication from you as to when the order will be or has been shipped. Don't know the size of you company, but speed is very important in today's market.