PetflowReviews of petflow.com

Delivery was quick and I'm very happy with the RED gravel. RED gravel is hard to find.

25% discount on quality dog food is perfect

PetFlow falsely advertised a food as in stock then withheld the funds they took from my account. I was diligent thankfully but despite my best efforts it still took 3 calls to customer service to get my money back. Each CS rep provided conflicting info with the previous rep. Never again.

Very Fast service. Great deals on the food I purchase

Food took 11 days to get here

Placed an order for a prescription dog food on 12/27/2021 which your web site said was in stock, which was a surprise because all other pet stores were out of stock. Received a confirmation with an order number, pending charge on our credit card. Pending charge dropped off the credit card and when I checked the order status on the web site, there was no record of the order. Called customer service 3 times and was basically told the same thing…we received your order, the product is in stock, have received the prescription from the vet, the order is being processed and it will be expedited shipping. Never did receive a shipping confirmation or product. Guess you were out of stock too and didn’t want to let me know.

Would really like invoice included with shipment. Would alleviate one step in filing claims

Great customer service. An order was placed and an item was missing. I sent an email to report it and they sent the item out immediately, no questions asked. Will continue to be a customer