PetflowReviews of petflow.com

The plus with Petflow is that they carry Fromm and they don't price the product more than anyone else. Maybe the company controls that. Either way, that is the plus....however........shipping takes way too long. That is where Chewey excels. We are all in a hurry these days, including me, and I look to receive product with a day or two....not one week. If Petflow improves the shipping and can match what Chewey does, Petflow would be the preferred company. We have been buying from Chewey for 10 years...religiously. The order was placed with Petflow because of Fromm. Unfortunately, shipping took so long and having stock issues, I ended up replenishing direct with Fromm.

Very accommodating. Whenever I have to change my auto order they have no problem changing the date.

Horrible customer service, repetitive delays in the purchases and buy with PetFlow made my life harder, it lost the good convenience that I previously had.

Petflow has most of the items that I need for my fur babies. Fast delivery and good communication if something in my auto ship program isn't available. Their customer service is the best!!!

Received text stating it was being shipped that day(12th) Six days later received another text stating was being shipped that day(18th)

I thought I was ordering small (5.5 oz) cans of dog food based on my item search and photo results. However, unknown to me, the 5.5 oz cans were out-of-stock so the order defaulted to the larger 13 oz cans, which is what was shipped to me. These larger cans spoil before I can finish them as I have a small dog. I contacted the company, requesting an exchange but was told I could return the larger cans for an account credit, however, they could not tell me when the smaller cans would be back in stock. I believe I should have been offered a refund rather than a credit. I also believe that it is misleading to not change the photo on the order page if the item is out of stock and a different item is being substituted.

arrived quickly and in good condition. Just what we needed, especially when these are so hard to find.

6 out of my 10 items were cracked. The packing was horrible . And even though I heard from someone finally today . Now your out of stock for my items . You did put the money back on my card I really needed those items