PetflowReviews of petflow.com

Placed order by phone on the 14th. Was told the order would ship either that evening or Monday. Never received a shipping notice so I finally called on Wednesday to check on status. Was told by recording to leave a message and a rep would get back to me. No call, just received an e-mail informing me that my order was shipped that evening. Upon review of shipping number found out that the information was sent to Fed-ex at around midnight. Bottom line is I did not receive my order until the 23rd. As this was coming from the East coast I acknowledge part of the delay was the storm that occurred.

The company Carries great products and is quick to respond with customer service. If you wish to cancel your auto ship, it is cumbersome, but it does get done. The biggest drawback is that they use FedEx as their shipper and no other option. FedEx is absolutely terrible and their customer service is non existent. Unfortunately for companies like this one that rely on their shipping company, they lose customers like me.

Your website and customer reps have no idea if products you have are in stock I place and order thinking you have food for my pets then I get an email stating food is on back order I need a more reliable company that has food in stock to buy

When I order a prescription diet cat food it should not take 4 phone calls to get it shipped. This is NOT optional food that can be replaced with something else temporarily. It is something my cat NEEDS to live. On my first phone call I was told the authorization from my vet had gone through. I believed this because my vet is very organized and always approves appropriate prescriptions in less than 24 hours. On the fourth phone call I was told the authorization had NOT come through. What gives? Get your act together. This order was shipped a full week after it was placed.

This was my first time using Pet Flow. I found the site very east to use, and the package came earlier than expected, with no problem in packaging. They deserve a 5 star!

I got my exact order very quickly. I was impressed because I buy online often and it usually is not what I ordered, poor quality, shipped in separate boxes and/or late as all get out. Not PetFlow! All nice quality, good condition, quick delivery in same box. Five stars!!

Web site ordering and auto-ship process is terrible -very clunky and has caused problems with orders twice now Most recently resulted in receiving double order of 44 lbs of dog food and charged 2 different prices. Texted customer about this almost a week ago and have not heard a word.

My last order had 2 items that were out of stock and therefore didn't make my monthly order. I received communication regarding one item being shipped upon it being restocked but the 2nd item was never acknowledged, restocked nor substituted for.