PetflowReviews of petflow.com

I’m happy they had the product I need, and that they’re willing to do the AutoShip. The only thing is that I requested for it to be delivered by the 4th and now it’s going to be five days late so I had to go somewhere else and pay full price in the interim because they didn’t ship at all in the time period that I requested on the original order. I placed it over a week ahead of time and somehow it’s still going to be almost a week late because of a delay on their end with no notification to me…it just made things really inconvenient.

Delivery is always super fast and much appreciated.

prompt service and competively priced.

Paid for order to only be refunded days later as it was not in stock. Though it is not the fault that dog food companies cannot get the ingredients to make the food; it is Petflows fault that the food appears on the website as being in stock when it is not. Don’t sell things you don’t actually have. I’m not thrilled that you had you hands in my account unnecessarily.

Ordered 3 products. Two were out of stock. I contacted Petfllow multiple times to cancel the two out of stock products. One cancelled correctly, but the other already shipped so I received a $20 off inconvenience discount on it. Then after all that, two of the same product was shipped and I was charged for the second of that same product. Appreciated the inconvenience discount, but then to receive two of the same product and charged I was very annoyed. The product was a case of wet canned dog food, which I purchased elsewhere because they originally told me it would be cancelled. On top of that ai now gave 3 cases for my dog that may pass before one case is used up. I told them I only wanted the one case after they had said it shipped because my dog is old and may not live. Overall disappointed with the service and communication.

I ordered prescription dog food and it was listed in stock. Placed the order and sent in the prescription to the email listed. Two days later got an email saying they were having difficulty getting the prescription. I sent it again and they confirmed receiving it. Five days later, no dog food, no tracking number. Checked my order on line and said it had shipped. Called Petflow and they said it was out of stock and didn't know when it would be in! Poor communication and I'm stuck without prescription dog food. I cancelled the order.

Local vets out of prescribed cat food . Could not find any anywhere on line either even with a popular and well known pet supplier. Accidentally found Pet Flow and they had the food out cat needs. They got the prescription right away and processed I sent it and it arrived when we were on the last can! The customer service is excellent letting me know each step of the way where the order was. Too bad government leaders don’t consider pet supplies as crucial for some. Backlog of undelivered products and delayed shipping is avoidable and flat wrong. It becomes the Hunger Games for our pets. Thank you Pet Flow!

Items shipped wrong twice! Customer Service promised to let me know if the items were discontinued or if they were going to replace them (yet again), and never emailed or called back. Terrible Customer Support. Still haven't been credited back for my items.