PetflowReviews of petflow.com

Hello What a difficult experience... Ordered Rx food for a very sick kitten on January 25 th, then reached to customer service on the 28th to enquire about the timelines, for a local store was out of stock, and was running out of food for the kitten, then was reassured that the purchase would be shipped as soon as the Rx verified. Called again on the 30th, was told that the Rx was verified, so package would be shipped and I would get it by February 2nd. When there still was neither package or a tracking number, called the customer service again for the 3d time, was told that no shipping info was available, so I asked to talk to the supervisor and was told that he'd call me within 24-48 hrs. Needless to say, no one called me or reached out to me via email. I had no choice but cancel my purchase on February 4th and order the food on a more reliable site. Just hope the money would be promptly returned. Thanks

Freeze dried dog food if handled wrong will arrive as powder. Order arrived next day in excellent condition. Thank you!

I've used PetFlow for a number of years now and have not been disappointed once - even during the crazy shipping times of covid. Their site is easy to shop and they provide me with lots of flexibility when I need to adjust my standing dog food shipment. If you're looking for a friendly alternative to a 'big box' partner, PetFlow is just that alternative! Thanks for helping me keep my pets happy & healthy!

Easily found the dog food I wanted! Many other sites and All local stores were out of the Royal Canin Yorkshire Terrier Loaf in Sauce that both my daughter and I feed our Yorkies! Not only did you have it but the delivery was exceptionally quick! Even ahead of your predicted date! I set Upanishad account for renewal and look forward to dealing with you for a long time to come. Thanks for the exceptional service!

Finally found a store that has my preferred dog food in stock! Thanks for your prompt service!

1. Wish you had a place where buyers could communicate with shippers upon purchase on where to place packages. Shipper left package out on stairs in full view of potential thieves. Packages need to be placed inside of my 3 ft. gate at front door. 2. Several cans are damaged and not packaged properly to prevent this. They don't stack well for storage when they're damaged.

Petflow online shopping is a great way to shop. We live in a rural area not a lot of places to shop. At Petflow I can get Fromme pet food for my pets to eat healthy. I also can get healthy treats for my pets, if not for pet flow online I would be driving 90 miles one way to shop in stores.

THESE TAIL WAGERS ( beef rib bones ) ARE SO LOVED BY MY DOGS BUT I AM ONLY ALLOWED TO BUY 6 AT A TIME WHICH I DON'T LIKE BUT THEY ARE WAY CHEAPER THAN PUBLIX WHICH IS WHERE I WAS BUYING THEM. I WILL CONTINUE TO PURCHASE BECAUSE THE DOGS LOVE THEM BUT I MAY HAVE FOUND A REPLACEMENT FOR THEM SOMEWHERE ELSE.