PetflowReviews of petflow.com

You had my hard to find food I like your tracking method Arrived timely

Lady who took my order was very professional, knowledgeable, helpful and caring. She placed my order fast and without any trouble. Great experience.

The one thing about PetFlow is they just get it done. You order your product you get instant verification and confirmation to your email and then when shipped you get the tracking number along with any updates from the carrier that might come up. This is the main reason I use them above anyone else especially Amazon. They not only give you the product you want/need but they keep you informed until it is delivered. Sounds simple but these days even the big boys like Amazon are dropping the ball. I appreciate that me and my pets can depend on the products and level of service PetFlow offers.

I shopped online for Royal Canin Digest Sensitive Cat Food and your website showed you had it in stock. I placed 2 orders each for 24 cans within 5 minutes of your website updating that it had stock. Your email confirmation stated that the first order would ship out the same day. The second order was cancelled by PetFlow the following day, citing lack of stock. Following that, I was notified that you had no stock remaining to fulfill my first order and it was backordered. When I called PetFlow, the representative told me that if stock wasn't received within 2 weeks, my first order would be cancelled. This is not the customer service I expected on my first experience with PetFlow. In the past years I have been using Chewy, Petco and PetSmart and never had a negative experience. Thanks for the opportunity to explain the situation in a straight forward and honest way. Now its up to you to actually take some action after this feedback. If my first order gets cancelled, you have lost me as a customer.

Great company. Product arrived quickly and not damaged. I am a very happy customer.

Very fast and accurate delivery. Thank you,

Good price, quick delivery, good product

They have the food I want for my dogs and it arrives quickly.