PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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57,206 approved reviews, newest moderated first
Steve U.
Recently, service has been a 5 because delivery was so fast. The 4 accounts for issues with billing and delivery in the past. The system seems to have been fixed
Response from PetflowNov 5, 2025
Thank you for your feedback. We’re so glad to hear everything is running smoothly now and that your recent deliveries have been fast. We appreciate your patience as we worked through the earlier issues and are happy to have earned back your confidence.
Karen F.
Perfect order every time
Response from PetflowNov 6, 2025
We love hearing that your orders always arrive just right! Thank you for trusting Petflow to keep things running smoothly.
Beverly M.
Fast efficient service. Had what I needed in stock m.
Response from PetflowNov 6, 2025
Thank you for your kind words! We’re glad to hear you found what you needed and that your experience was quick and easy.
Rural C.
Easy to use website, good communication, product as described--all good. My only complaint is that Petflow uses FedEx for delivery and FedEx is a terrible delivery service that routinely drops packages on the road far from our house, requiring us to drive in search of them so that we can bring the heavy boxes of dog food home. And, yes, we have communicated directly with FedEx about delivering to our door numerous times to no avail.
Response from PetflowNov 5, 2025
Thank you for your feedback and kind words about your PetFlow experience. We’re sorry to hear about the ongoing delivery issues with FedEx. We know how frustrating that can be and have shared your feedback with our shipping partners to help improve delivery accuracy. We appreciate your patience and understanding and are glad to hear you’ve otherwise been happy with our service.
KATIE B.
The product always arrives quickly.
Response from PetflowNov 6, 2025
We appreciate your feedback! It’s great to know your orders are arriving on time.
Sue F.
Fast delivery, correct order, and easy yo place order.
Response from PetflowNov 6, 2025
Thank you for your feedback! We’re happy to know your order arrived quickly and smoothly.
ANNE F.
I've had excellent, prompt service from Petflow. Deliveries are always timely, the website is easy to navigate, and prices are competitive.
Response from PetflowNov 6, 2025
We really appreciate your kind words! We’re so glad you’ve had a great experience with Petflow.
Hazel S.
My orders come in on time.
Response from PetflowNov 6, 2025
Thanks for sharing! We’re glad your orders have been arriving right on time.