PetflowReviews of petflow.com

Very fast service.

I ordered two packages of dry cat food : Hill's Prescription Diet Gastrointestinal Biome Digestive & Fiber Care Chicken Dry Cat . I used to order it on Chewy.com or Amazon.com. For medical reasons my cat needs this food. Unfortunately and for an unknown reason , this cat food is temporary unavailable. PetFlow website pretended to have it available. So I ordered two packages and immediately they charged my credit card !!! I was happy and I waited for a few days. But then, I received an email saying : "We do not have this cat food AND WE APOLOGIZE ABOUT THE INCONVENIENCE !!! Of course they returned my money. Here is my opinion about them : THIS THIRD CLASS ONLINE VENDOR IS NOT TRUSTWORTHY, RELIABLE AND HONEST. If I could remove the one star, I would have done it.

took longer than we thought, but it was ok but everything was good

This was a remarkable experience! I received the wrong order. I meant to purchase 2 bags of lamb and peas large breed. I received lamb and rice. I called and the same day they shipped the correct 2 bags I wanted! This is a model example of perfect customer service!

Ordered my pets food that needs a prescription. You said it was in stock! I looked for a way to email the prescription to you but couldn’t find one on your site. I gave you all the information you need to verify and order to food from my vet. A week later you canceled the order. A WEEK….. I know my vet approved this… I will not be ordering in the future

Product packed well. Great communication.

Easy to order through my vet and super fast shipping! No complaints!

The product came on time and as described. Can't wait to order from them again.