PetflowReviews of petflow.com

Petflow was very easy to order from and was shipped out almost immediately. The dog food arrived very quickly. I would definitely recommend them to pet owners.

I am always skeptical when ordering from an online store for the first time. No need to worry about Petflow. My 3 bags of Dog food came in a timely manner and the packaging was neat there was no crushed bags. Very happy customer!!

I successfully ordered Prescription Hills M/D through you and later you told me you were out of stock. You should have known you were out of stock before allowing me to order.

I had not used PetFlow before, but they were one of the few retailers that had the pet food I needed in stock. Their turnaround time from order placement to shipping was incredibly quick, as was the shipping time. They were also very communicative each step of the way. I will be using PetFlow again. Highly recommend.

I've always been able to change my scheduled auto shipment when every I need to. They are quick to response and send out packages very quickly. Been using this company for about 4 years and love their services.

I’ve never dealt with an online pet store that was so easy to work with. They confirm my dog’s food prescriptions and still get the food to me in just a few days. I’m looking forward to buying treats and other supplies from them as well.

Canceling orders again and again.

Customer service was fine, but I could not purchase what I wanted to for my cat. I ordered veterinary products and I chose the vet I went to from the search. I knew Pet Flow (or Vetsource) would need to contact the vet but did not know how they would. Then I got an email that Pet Flow could not contact the vet. This was the first trouble. I called my vet and told them the situation. The vet was so nice that they called the number in the email, but she was told THERE WASN'T MY ORDER UNDER MY ORDER NUMBER. She tried twice, but the same result. Second trouble. I talked to the customer service twice, and explained what was happening, and she said she would get back to us on that day. I didn't get an email on that day but I got it on the next day. The email said, Pet Flow could not find the paient/vet relationship with the vet even though my vet tried to talk and authorize TWICE. Then my order was canceled in the end. I never had these many torubles purchasing pet food, whether or not it is veterinary food. Please review the list of vets you have ASAP and fix these problems. Otherwise no hope to use Pet Flow again for me.