Donna R E.
Very good good food for my frenchie.
Very good good food for my frenchie.
Response from PetflowNov 6, 2025
We’re happy your Frenchie is enjoying their food! Thank you for choosing Petflow and sharing your feedback.

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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57,206 approved reviews, newest moderated first
Donna R E.
Very good good food for my frenchie.
Response from PetflowNov 6, 2025
We’re happy your Frenchie is enjoying their food! Thank you for choosing Petflow and sharing your feedback.
MARK B.
Order was canceled.
Response from PetflowNov 5, 2025
We’re very sorry your order was canceled. It looks like we experienced a stock issue at the time, and we’ve shared this with our purchasing team to help prevent it from happening again. We’re also working on improving our communication process so customers are notified sooner when stock issues occur. Thank you for your understanding and feedback.
DON K.
No one working on a Saturday to help address log on and password issue. I just need to check our credit card on file cuz we had one card compromised. We're long time customers and haven't had this problem before. Please help. Thank you.
Response from PetflowNov 5, 2025
We’re sorry for the inconvenience and understand how important it is to get help quickly, especially in a situation like this. Our customer service hours have recently changed, and we’re currently closed on weekends. I can see your account has since been updated and your order has shipped. We appreciate your patience and thank you for being a long-time Petflow customer.
CAROL G.
I can ask a question and expect an answer.
Response from PetflowNov 6, 2025
We’re so glad to hear that! Our team is always here to help whenever you need assistance. Thank you for taking the time to share your experience.
Kari B.
Order was fulfilled quickly and delivered timely. Free sample enclosed.
Response from PetflowNov 6, 2025
We’re happy to hear your order arrived quickly and that you enjoyed the extra sample! Thanks so much for shopping with Petflow.
Scott C.
The price 3 months ago for 15 bags was $487.0 and then auto renew. You never called me was $1,251.00 no thanks. I even called you in advance before delivery to cancel and you still didn’t cancel. So fedex was declined and now I have to get the bank involved for refund. Total BS when you could’ve stopped cargo for me asap. Same everyone time and money.
Response from PetflowNov 5, 2025
We’re very sorry for the frustration this situation caused. We understand how upsetting unexpected charges can be. It looks like this order renewed automatically before the cancellation request was processed. The shipment was stopped once declined, and our team has reviewed the account to ensure it doesn’t happen again. We’ve also shared your feedback with our leadership team to help improve communication and prevent similar situations in the future.
David
I’ve been using them for quite a few years. They did have a fairly lengthy issue with their website 6-9 months ago when they weren’t very responsive but since then, orders have been fulfilled reliably.
Response from PetflowNov 6, 2025
We really appreciate your loyalty and your thoughtful feedback. Thank you for sticking with us through the updates , we’re glad to hear everything’s been running smoothly again and that your orders have continued to arrive reliably!
KAREN L.
Variety Products are great. Also, you carry great brands such as Fromm. Customer service is also very helpful.
Response from PetflowNov 6, 2025
We’re so happy you’re pleased with our selection and service! Thank you for highlighting our product variety and kind words about our customer support.