PetflowReviews of petflow.com

PetFlow works hard to earn your business and trust. Had an initial snafu but now orders are working smoothly.

I requested a $51 refund after being told by Petflow that I needed to renew my vet’s prescription. I wanted to just buy the prescription dog food from my vet. Petflow said they could give me a credit for $51 but not a refund. This is a classic case of Petflow winning the battle and losing the war. I am being forced to use the credit, but I will never 👎 purchase from Petflow after I’ve used up the credit. Coercion never wins over customers. They should have just refunded me on the purchase and I probably would have remained a customer.

I have ordered from Petflow twice and both experiences were the same, complete trash. My cat eats prescription food and it is out of stock everywhere. So I am ecstatic to find it on Petflow. I order and it took two days for my vet approval. I get an email that now the food is sold out and my order is cancelled. So I order again once it’s in stock and after a week my order still says shipping. I call and am told my order is cancelled because they didn’t receive their shipment. I ask why it said it was in stock and I’m told they go by what they think they are going to get. What sense does that make?

Petflow has great prices on Fromm products and delivery is great

PetFlow's order fulfillment needs to be improved. It took 9 days for the food that I ordered to arrive, and that was *after* I called to see where it was and got the order prioritized for shipping. If you are truthful on your website whether the food is being shipped from the NJ or NV warehouses, then I can plan accordingly. I will not again wait several days only to find out that the NV warehouse has not yet even processed my MD order.

Your orders have all been fast and with no warning it took a week.. I will not be using you anymore as you are not dependable

Great price / fast shipping / great communication

Better prices than elsewhere. Called customer service for some assistance and the woman was very helpful. Will use again.