PetflowReviews of petflow.com

I never received my purchase. You were out of stock of my cat’s prescription diet, even though your website said it was in stock. You should keep your website up to date with what is in stock and what is out of stock. Because I would have never wasted my time ordering it, if I realized you did not have it in stock. It was the first time I ever ordered anything through pet flow, and it will be the last time I ever do !!’

Fast shipping, Easy to order and understand web site. Best prices around. No Hassles

Ordered prescription dog food you said you had in stock but it very clearly was not in stock and almost two weeks later I'm still waiting for it. Not cool.

The shipping box isn’t strong. And they package my dry dog food with the cans and the cans cut the dry food bag and it spills.

I placed an order for Hills Glucosupport for my diabetic cat. It was the weekend and I was unable to get all of the vet information directly from the vet hospital itself, to place the order, so I Googled it. I placed the order and paid for the order. The order was cancelled by your company, as something in the information was incorrect. The worst part was, that I'm aware of, no one contacted me about it, and reversed the order. I only found out by looking at my bank statement, then calling your company and the rep on the phone confirmed it was reversed. I'll never ever shop with your company again. This ordeal was beyond ridiculous

This is the second time the cat food that I need said it was available and the second time my order was cancelled because they didn’t have it. If you don’t have it, don’t say that you do! I could have looked for it someplace else instead.

your phone reps have always been very helpful, answered my questions and given me some good advice about purchases. we're sold!

Great customer service. They answered my inquiries so fast and they were super friendly!