PetflowReviews of petflow.com

Easy site to use with great prices and a large variety of options

Never received my order 10179757, FedEx Lost it no refund or anything at all, FedEx express that they left it at the front door, but how my gate was closed and my cameras capture nothing at all and no one was home. I also called FedEx several more times with no luck, they say they open an investigation with no result at all. Called a Petflow representative and let them know and he was very rude and hung up on me, had to call again, and then another representative gave me a credit of 20 dollars when my order was 46.40. I asked for documentary evidence of delivery and they can not provide it, next time am using Amazon which always provides document evidence (photo) of delivery.

I ordered cat food from PetFlow. It showed in stock and i waited for it to ship for about a week. I called customer service and the lady indicated that my order was processed (needed Vet prescription approval) and that I should receive a tracking email that day or the following. Did not receive the email so I called again, spoke to someone else and they said the order was canceled. When I asked why he said that I should have gotten an email explaining it to me. I repeated what the lady had told me yesterday and all he could say was I'm not sure why but you need to check your email. The email indicated the order was canceled because the item was not in stock from manufacturer. My feedback is this: First, don't say that an item is in stock when it clearly isn't. The site has tons of items that show in stock vs not. Second, it seems like the customer service people (both whom I talked to) have no idea what's going on, if one said everything is good and is shipping and the other couldn't tell me the order status/why it was canceled so I needed to reference my email. Poor customer experience.

great way to buy my dog's food products and needs! no hassles and comes straight to my door.

Incredible rude and out of touch representatives. They didn't have my item in stock and then made me replace a second order for what they did have in stock. The next day I get notified that my order was for resale and flagged as fraud even though I placed it through them and explained that I was a bulldog breeder with 12 dogs and I feed this niche food for a variety of reasons. I call again and they tell me they don't support breeders or any businesses and wouldn't transfer me anywhere. Imagine selling dog food, but refuse to sell to the largest consumers of dog food....

Great prices and service

I disappointed in the way my packages where sent to me! For example when you sent my case of dog food it was put in box that could have fit 4cases instead of 1 the rest was filed with packing papers to make it weigh more to charge more

Reasonably effective but annoyingly disorganized. Looking for alternatives