PetflowReviews of petflow.com

Very unhappy with lack of service or effort to fill script for Hills diet food for kidney issues! We provided the vet's prescription along with the vet's email which the vet said he'd approve the script if PetFlow would just email him for approval, after PetFlow related they could not reach the vet. PetFlow never did fill the script so we're left without option except to just take the script to Petsmart to fill instead, as we can't just accept that PetsFlow won't fill it and therefore our cat has to go without the necessary diet after the ultrasound showed his sediments in his bladder/kidney. VERY disappointed!

I am so glad that I found PetFlow. I can get my cats their Farmina dry food at a great price with fast service.

They sent me an email of monthly coupon codes. I used one for $25 off. There were no exclusions listed, & it worked in my cart until AFTER I submitted my order, when they removed my coupon & my credit card was charged for $25 more than the total shown when I submitted the order. When I contacted customer service about it they tried to say the coupon was only good for autoship orders, which there was no indication of, even during checkout. (If it was, I would have made my order into an autoship order.) They didn't care. I disputed the overcharge with my credit card, cancelled all of my autoship orders, & will NEVER order from Petflow again.

I have three auto ships over the past three months that were all canceled and I was not notified that they were canceled I’d call up to find out a week later where they were and they said oh we ran out so I order for the third time and I put the order in last Friday tomorrow morning is Friday again and I still haven’t gotten any shipment information or any response from any customer service person in regards to the shipment of my two cases of cat food

Every order I place gets cancelled due to not in stock

Ordered prescription cat food, site accepted order and said available. They followed up via email to get vet prescription. Three days later email me food Is out of stock and they were cancelling order.

Pet flow is the worst place to get your pets food. I decided to go with then since not everyone has that perticular brand. Since im on auto ship program it should be shipped every 3 weeks and first time i didnt get it ive been told there was double order. I didnt get it again and been told that they cancelled my order completely. Im trying to be nice but irresposible people should get fired. Worst company ever. Would never recommend.

The folks at PetFlow are v nice; they responded to my query quite promptly and gave me a credit because my order was delayed in shipping. The not-so-good part: I didn't find out unril after I'd placed my order that it would be shipped the following week, which forced me to scramble to buy more. As well, the order wasn't shipped as originally scheduled/ promised, and I had to ask when it would be shipped (instead of being sent an email informing me of the delay).